Aaron went above and beyond on my situation with my car service, and this is the service that brings me back, thank you Aaron and Norm Reeves for your attention and stellar customer service
3/20/2026
Asela I. VERIFIED CUSTOMER
I am highly satisfied with and appreciative of the work performed by Leo Lazcano. The service was executed with exceptional quality.
3/20/2026
Maria R. VERIFIED CUSTOMER
Excellent service.
3/20/2026
Suzanne G. VERIFIED CUSTOMER
On March 17, 2026 I took my car to the Cerritos Honda Service Center because my Honda Accord was jerking and slowing down periodically while in traffic. The other issue was that the engine symbol, as well as 4 others, lit up in my dashboard. Per George (Service Advisor #2485) the diagnostic check showed I needed a new "high pressure fuel pump," as well as "complete fuel system cleaning" plus "tube airflow." (Please see invoice #2258225.) I drove home on the 17th of March and noticed a jerking motion still happening. I didn't drive it again until today, March 19,2026, to complete numerous errands. Mid afternoon today I called and left a message at the number on the invoice. I stated the car was still jerking, which was one of the reasons I took it to the service center. I requested a call back ASAP.I never received a call back today. The issue was not resolved. I would like to speak with a Supervisor, person of authority.
3/20/2026
Tanaya L. VERIFIED CUSTOMER
Ruben was very informative, professional and most importantly very helpful and kind.
Thanks again for the great service!!
3/19/2026
Luis P. VERIFIED CUSTOMER
My vehicle was not repaired properly. The air bag’s red light was on after the service.
3/19/2026
Jorge Z. VERIFIED CUSTOMER
Robert Gonzalez was very helpful and friendly answered some of the questions I had about the maintenance that was going to get in my car I told him that I had received a discount on my phone and I wasn’t able to find it so he looked for it from his computer and found it we need more people like him thank you Robert.
3/19/2026
Geoffrey V. VERIFIED CUSTOMER
Robert was super helpful. He answered all of my questions and was a pleasure to deal with.
3/19/2026
Miguel M. VERIFIED CUSTOMER
Great service
3/19/2026
Cheryl H. VERIFIED CUSTOMER
Robert was very nice and explained my options very clearly. I appreciated his knowledge and professionalism.
3/19/2026
Alexis A. VERIFIED CUSTOMER
excellent customer service ????????????????????????????????????????, thank you
3/19/2026
Sims J. VERIFIED CUSTOMER
The financing service used said that confirmation could be done through Honda's agent. So, it was and because of that I agreed to having the suggested work done knowing it would be financed. But after the work was completed the financing company said that my social security number was not correct. So, I spent over $1700 I needed to take care of matters since there has been a death in the family. Money that would have been used for the family is now spent. I would not have agreed to everything suggested if I had known the financing company would have incorrectly claimed my social security number was incorrect.
3/19/2026
Jose R. VERIFIED CUSTOMER
Julie was great and very helpful but the technician that changed my recall sensors on my seat left two plastic pieces uninstalled. I will be reaching out to Julie to have it fixed
3/19/2026
Maya L. VERIFIED CUSTOMER
amazing service !
3/19/2026
Marvin M. VERIFIED CUSTOMER
Fue buen. Servicio. Muy expecifico en todo muy amable iso buen. Trabajo.
3/19/2026
Maya L. VERIFIED CUSTOMER
robert and thanh are so kind and helpful ! thank you for going above and beyond for me. I had a great experience at norm reeves honda !
3/19/2026
Juan V. VERIFIED CUSTOMER
Muy buen servicio y atención de leo lazcano
3/19/2026
Myra M. VERIFIED CUSTOMER
Joseph was very friendly and answered our questions. Some of the employees inside need a customer service refresher course. There were more than 5 people in the service counter space that were chit chatting with each other and others on their cell phones. Not one came up to ask if I needed help. I had to approach the counter and ask for help.
3/19/2026
Fernando A. VERIFIED CUSTOMER
Great service department! Joseph took care of my vehicle, would highly recommend.
3/19/2026
Gilberto C. VERIFIED CUSTOMER
Good job on my car tank yuo Ramiro iso un buentraba con tu equipo gracias