Norm Reeves Honda Superstore Cerritos Auto Repair Service

Leo was an amazing help! Always great to go back to him and know that my vehicle will be taken care of!!

He explained the issue that was found during inspection and the necessary repairs clearly. Got the car repair and ready for pickup as promised. Good experience overall with service advisor.

Always excellent service and quality from Joseph vargas and on top service thank you and honda

Hello, while the service for the oil change was completed, the cover underneath was left open. I noticed there was a rattling noise while driving and once I parked I saw that there was something loose in the front underneath the car. Please let me know how to resolve this. I will be driving a long distance tomorrow. Thank you.

I’ve dealt with many device advisors, and Robert has been with no doubt the best. Thank you Robert for all you do.

Incident: 700 miles after a transmission fluid service, the Transmission Fill Plug/Breather Assembly was discovered sitting on the radiator support/air intake—completely uninstalled. • Technical Concern: The transmission case has been open to the atmosphere for 700 miles. This has exposed the HCF-2 fluid to ambient moisture (California humidity cycles), road debris, and potential dust contamination. • Requirement: 1. A documented contamination inspection of the current fluid. 2. A complimentary fluid exchange to ensure system longevity. 3. A formal entry into the vehicle’s permanent Honda service history regarding this oversight. Secondary Issue: AC System Failure & Potential Misdiagnosis • Context: Following the recent recall work, the AC system experienced a total loss of cooling accompanied by "white smoke" (atomized refrigerant) through the vents. • Observation: Fluid leaking from the vehicle was dismissed by advisors as "condensation." As an automotive professional, I identified the fluid as PAG oil/refrigerant mix, not water. • Dispute: The dealership previously cited an "aftermarket part" as the cause without providing a technical nexus. Given the verified sloppy workmanship on the transmission (the missing plug), I am formally requesting a Master Technician re-evaluate the AC system for leaks at points of contact handled during the recall. Tertiary Issue: Pattern of Quality Control (Tires) • History: Previous service resulted in an attempted installation of budget-tier tires despite being invoiced for Michelin premiums (later corrected only upon my inspection). • Conclusion: There is a clear, documented pattern of QC failure. I am seeking a resolution that ensures the vehicle is restored to OEM safety and performance standards without further out-of-pocket expense.

I am pleased with the service provided by Jonathan, but not with the work performed on my car; they left a part disconnected and lying off to the side, which is completely unprofessional. This is the second time they have failed to provide quality service on the cars I have consistently brought to them.

Professional,friendly and honest always. Good expierance.

Muy educado conoce su trabajo y me dio las respuestas exactas a mis preguntas

Aaron was professional and answered all my questions. I would highly recommend him.

Javier is the man! Always the best customer service with promptness !

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Julie Canales was amazing. She always takes care of my Honda anytime I need service. She goes above and beyond every time.

My tire pressure always says it’s low when I leave

Es una persona amable me ayudo con todo lo que le pregunte es un excelente trabajador de honda ayudando al cliente estoy totalmente satisfecha con su ayuda muchas gracias a Miguel Cabrera Miriam Z

Greet advisor good guy I like the service and the waiting time isn’t long either it’s always a good experience at norm reeves

I was happy with the service that Cerritos Honda provided for my vehicle. Robert’s customer service was great as well. Thank you

When I picked up my car the tire pressure was off A service guy helped me and said they were extremely inflated like 36 and They were supposed to be 33 I spent quite a a bit of money today and that was upsetting that I had to wait longer to resolve this issue Caroline L

Good service ????

Thanh was knowledgeable and very pleasant.