Upon meeting Mr. Barr, he listened to my complete explanation of the services I wanted performed & also the AC problem I was having. He did not interrupt or switch topics. After I got the initial service write-up, I thought there were a couple of errors. He explained the write-up & what each job number entailed. A good listener & explanation are good assets in my view of a service manager.
3/24/2026
Debra S. VERIFIED CUSTOMER
Oil change was done in a timely manner.
3/24/2026
Salvador R. VERIFIED CUSTOMER
Profesional and Knowledgeable
3/24/2026
Arturo S. VERIFIED CUSTOMER
exelen service always thank you.great service
3/24/2026
Horacio O. VERIFIED CUSTOMER
Excellent service
3/24/2026
Francisco T. VERIFIED CUSTOMER
I was very happy with the service I got Javier Pena was very professional that’s why I bring my cars to Cerritos never had a problem
3/24/2026
Elizabeth R. VERIFIED CUSTOMER
The findings of my concerns were not met with professionalism . I’m not sure I will be purchasing another Honda.
3/24/2026
Rubi B. VERIFIED CUSTOMER
Aaron was polite and answered my questions
3/24/2026
Erin W. VERIFIED CUSTOMER
Friendly service ..was very busy but still got my car serviced pretty quickly . Thanks!!!
3/24/2026
Nona G. VERIFIED CUSTOMER
Leo went above great service and work was well done.
3/24/2026
Arturo M. VERIFIED CUSTOMER
As always Javier provided exceptional customer service!
3/23/2026
Ernesto M. VERIFIED CUSTOMER
Aaron was very professional and my car was ready as promised.
3/23/2026
Fairy S. VERIFIED CUSTOMER
My car was returned to me after over 4 hours and it was dirtier than I took it in. I understand the service center was busy but that does not excuse the service standards. You should not have serviced every car that came in if you were not staffed. There were many dirty greasy spots on the exterior, especially on the handles which really upset me. What upset me more was that I found a fast food purchase receipt from Cerritos in the passenger seat which told me that someone took my car out for a joyride to buy food. I was very patient even after I was initially told that it will take 3 hours. There was no communication after 3 hours that it will take longer, instead I had to go inquire about the status. It was poor service overall.
3/22/2026
Tim B. VERIFIED CUSTOMER
Thank you
3/22/2026
Lorena R. VERIFIED CUSTOMER
Excellent service
3/22/2026
Ana K. VERIFIED CUSTOMER
Excelente servicio de Leo Lezcano
3/22/2026
Francisco P. VERIFIED CUSTOMER
Is great
3/22/2026
Joanna Z. VERIFIED CUSTOMER
Great and quick service!
3/22/2026
Mario C. VERIFIED CUSTOMER
Aaron was very knowledgeable courteous professional & helpful. Even if I didn’t receive the results I was looking for from the company.