I spent @2400$ on my a/c in October,and was told bring it back if any problems. less than 1000 miles later it wasn't working again. Not only charged diagnostic fee , which I think I shouldn't have been charged due to same problem that was just fixed.I was told it would take additional $1100 to fix it this time.I was told brand new running like new , now barely used the car and a/c down again , a coincidence ?. There was a recall on these a/c and it didn't apply to me . I paid quite a bit first time and declined additional 1100 . I feel unsatisfied and will question if I use use again or recommend NORM REEVES HONDA.
3/25/2026
Leobardo O. VERIFIED CUSTOMER
Polite and efficient.
3/25/2026
Alicia P. VERIFIED CUSTOMER
Ruben is great! He’s personable and professional. I felt like I could trust him to recommend what’s best for my car. I’ll definitely be back because of Ruben ????.
3/25/2026
Desiree P. VERIFIED CUSTOMER
Thanh has excellent customers skills. Im thankful for taking care of me
3/25/2026
Jorge G. VERIFIED CUSTOMER
Ruben and the service staff were fast and friendly.
3/25/2026
Reginald M. VERIFIED CUSTOMER
Great service. Professional, courteous, informative. Need more Julie’s!!
3/25/2026
Armando V. VERIFIED CUSTOMER
This was my worst experience coming here and I don’t feel my concerns were addressed.
3/25/2026
Raju A. VERIFIED CUSTOMER
Service was really good. I recommend Cerritos Honda to everyone. I bought several cars from this dealership recently and in the past.
Thanks,
Raju A
3/25/2026
Fermin R. VERIFIED CUSTOMER
Muy buena Atención tuvimos hoy y en ocasiones pasadas con Javier
Muy buen Elemento de Honda
Thank you!
3/25/2026
Daisy T. VERIFIED CUSTOMER
Excellent service
3/25/2026
Lizeth L. VERIFIED CUSTOMER
I really appreciated that he inspected under my hood today and told me to be careful where I park because he noticed animal paw prints, that could potentially chew the wires.
3/25/2026
Blanca D. VERIFIED CUSTOMER
Very happy with the service.
3/25/2026
Robin J. VERIFIED CUSTOMER
Personable, friendly, and helpful!
3/24/2026
Elizabeth M. VERIFIED CUSTOMER
The experience was easy, and my car was done in the estimated time frame they gave me.
3/24/2026
Nippon Auto. VERIFIED CUSTOMER
Thank you for your prompt and courteous service.
3/24/2026
Hemaangini P. VERIFIED CUSTOMER
Everything is good
3/24/2026
Rosa G. VERIFIED CUSTOMER
I have to admit I was having a bad day and not in the best mood. My mom had passed away.
Jonathan was doing his job and I was not as polite as I should have been.
I didn't have my current coupon with me and after a little back and forth he did honor the coupon price
3/24/2026
Lynette H. VERIFIED CUSTOMER
Jonathan was very helpful and had my car in and out quickly. He was friendly and helpful.
3/24/2026
Duane K. VERIFIED CUSTOMER
Job done ahead of time
3/24/2026
Nancy S. VERIFIED CUSTOMER
The service advisor was absolutely terrible. Please contact me I would like to submit a formal complaint about my experience.