Norm Reeves Honda Superstore Cerritos Auto Repair Service

I brought my car in because I thought I had a leak. Trevor was very helpful and had my car checked right away. Great service!

George was very helpful and knowledgeable.

Thank you very many much Miguel Cabrera for your knowledge and experience and great service

Manny is awesome!

Joseph was nice but I was told when I made the appt. for the oil change it would take about 55 mins. Then would I brought it in, he said 2 hours or less and it would probably be less. It was 3 hours before it was done. Than on the way home I get a message that the tire pressure is low.and to check tires. That was suppose to have been done with the rotation. So I had to turn around and bring it back. Why wasn't it done properly in the first place. So all in all I wasn't satisfied.

Representative was so nice

Excellent agent. Very professional friendly and thorough with explaining different functionalities and importance when it came to parts

I am to the point were I nolong want to do business with your company. Your service writing are unsympathetic to the issues of my vehicle. Every time I take my vehicle in my dash cam is removed and unplugged.

The occasions that I have taken the car is always the same they finish doing the work they take out the car but they do not call to warn I have been waiting until 2 hours waiting and the car is parked

We have had Trevor as our advisor for quite some time now and are always pleased with his service! He goes above and beyond to help answer all our questions.

Satisfacción

Thanh Sabatier always does a fantastic job!

Crew friendly and Reiable.

Very good customer services, fully address to customer concern. Courteous and friendly to customer. I highly recommends him to my friends . I give him an A plus overall.

Aaron was great and accommodated to my needs

Ramiro always kept me updated on my car service! Thank you for everything!

Service manager Christina at Cerritos Honda was great in solving a problem that was created by one of her mechanics. I went for an oil change on 4/10 to the Cerritos service center and on 4/22 I was driving on the freeway when I heard a pop underneath my car ion after a load noice underneath my car as well. I got off the freeway to check and there was a pice of metal was hanging down from my car. I call a tow truck to pickup the car to take it to close by mechanic since I could drive the car but the metal was scraping against the street pavement I I’d not wan to create a spark underneath my car if u continue driving it. At the mechanic they told me that two spark plugs where missing from the metal cover had pop making the metal plate hang from my car. They further said when an oil change is done they take the plate off to do the oil change. They tied the metal plate with a zip tide so I can drive the car and I headed to Cerritos service center I talk to Christina a showed her the picture of the are of my car I taken at the mechanic. I told her I had an oil change here in 4/10 and now I’m having this problem the plate underneath feel off due to the bolts came off because they were not fastened tight enough . She had the car inspected and showed me where the bolts need to be installed. She told me she would request th bolts and have them install when ca I come back I told her the next day. I came back on 4/ 24 I asked to see the finish job so I can see the bolts place and see if they were tighten. I what experience that happen to me in the free way left me emotional traumatized. She assured me they were put in right. Christina did right by me making me hold fixing the problem it’s out charge. Great customer service.

I appreciate that Leo showed and explained to me what needed to be replaced.

Ramiro greeted me in a respectful friendly manner I felt welcome.

Happy with the service