I appreciate that George was knowledgeable about the services and procedures at Cerritos Honda. Thank you for your support with my car problems.
4/24/2025
Dennis . VERIFIED CUSTOMER
I first came there back in 2024 of Jovember to get a door clip replacement as my door was damaged upon delivery. The item was back ordered so it was placed then and to be replaced when shipment arrived. I was called last week from parts that the item arrived. Called setup an appt for today and was told it would be done ASAP as it was the only thing needed. 4hrs later was told that needed another clip to be ordered. I was upset to be wasting my time to be told that there lead technician failed to identify another missing part. I left very upset and definitely not satisfied with the service team. After the owner change this dealership service has dropped tremendously. Don’t think I will be advising family to get there car serviced here. A five star dealer down to a 1 star.
4/24/2025
Barbara R. VERIFIED CUSTOMER
Joseph Vargas did an exceptional job of answering all my questions and my car was complete in a timely matter.
4/24/2025
Yesica T. VERIFIED CUSTOMER
He was very helpful. Answered all my questions.
4/24/2025
Daniel I. VERIFIED CUSTOMER
Very great very knowledgeable person helps me every time. I have a great experience every time I drop off my car for service.
4/24/2025
Roberto D. VERIFIED CUSTOMER
Oscar Ortega was very helpful at my recent visit to your car shop. He explained me everything about all services that my car needed. Mr Ortega was very knowledgeable and courteous.
4/24/2025
Thu Ryan. VERIFIED CUSTOMER
Excellent service as always.
4/24/2025
Jesica C. VERIFIED CUSTOMER
Very fast. Amazing service. Leo was very kind and went above and beyond. Everyone at honda was super nice and helped me.
4/24/2025
Agripina C. VERIFIED CUSTOMER
I have yet to receive a call back from Ruben Marquez and Yesenia. I’ve been calling for 2 weeks. Asking for clarification on a timing belt they false state I declined at the time of service. I keep calling and texting and they will not call me back. The most frustrating customer service I have encountered in years
4/23/2025
Charles J. VERIFIED CUSTOMER
Everything was fine, considering such short notice for an appointment.
4/23/2025
Lanetta B. VERIFIED CUSTOMER
Javier Pena provides an Exceptional Service Advisor experience. Very patient in answering questions and providing constructive feedback as it relates to the importance of prioritizing maintenance tasks. I appreciate Javier showing photos of what's needed and why it's needed during the service visit. Javier’s friendly and professional mannerism makes every visit comfortable, comprehensible and effective.
Thanks Javier!
4/23/2025
Fabian M. VERIFIED CUSTOMER
Very Happy with worked performed.
4/23/2025
Dustin P. VERIFIED CUSTOMER
Great service as always . Prompt and professional
4/23/2025
Oscar A. VERIFIED CUSTOMER
Everything was great and got my car on time
4/23/2025
Anna L. VERIFIED CUSTOMER
Julie, was great very knowledgeable and understanding of what was going on with my car.
Thank you
4/23/2025
Lawrence H. VERIFIED CUSTOMER
I wanted to say that I was impressed by how Trevor handled the problem with our car. He was very knowledgeable and professional, and explained the issue I clearly and concisely. He was accurate in his time estimate, and had the problem fixed quickly.
I am very impressed! Thank you.