Javier Pena was very helpful and has great customer service! He helped me in great timely manners and I was very happy with his service too! My car is always in great service and thank you to Javier Pena and to all staffs at Norm Reeves Honda at Cerritos! Loved the excellent service there!
Thank you so much!
9/18/2025
Juana M. VERIFIED CUSTOMER
Good
9/18/2025
Gilda D. VERIFIED CUSTOMER
Thanks to Manny, my vehicle was serviced while I waited, which was not very long! Thank you!!
9/18/2025
Cecilia N. VERIFIED CUSTOMER
Thanks Ramiro Montes, always is a pleasure coming back to you guys, great service and fast
9/18/2025
Katherine M. VERIFIED CUSTOMER
Always want to ask for him but I usually forget his name. Since I first bought my vehicle and he helped out of couple time always appreciated his service and homes help. He’s the only service guy so far that doesn’t help me with attitude. Great guy always ask for Javier.
9/18/2025
Maria L. VERIFIED CUSTOMER
Excellent service from Robert. No fuzz. He was helpful on what I need on my car.
9/18/2025
Antonia V. VERIFIED CUSTOMER
Thank you
9/18/2025
Jarrod T. VERIFIED CUSTOMER
Thanks for the help
9/18/2025
Diane G. VERIFIED CUSTOMER
I’m very pleased having George help me.
9/18/2025
Raul C. VERIFIED CUSTOMER
Very good service and very fast. Javier is an awesome worker.
9/18/2025
Alina H. VERIFIED CUSTOMER
He was very helpful!
9/18/2025
Alexander M. VERIFIED CUSTOMER
I arrived at 10:30 with an appointment for a simple oil change and did not receive my car until 2:47 pm I missed college for the day because of this delay. The advisor George was a complete garbage unprofessional my paperwork stated promised at 1:00 pm I received my car 1 hour and 47 minutes later. When asked about my vehicle I was lied to by George stating he was waiting on paper work but when I checked the service area my car was barely being lifted for the service at 1:30 PM what’s the point of making an appointment to wait this long you’d think your car is worked on when it arrives at its scheduled time. George has been the only and worst experience I’ve had at this dealer. Another service advisor overheard the issue and took over and showed the initiative for my situation while George blew me off giving my situation no attention. George is a little ****.
9/17/2025
Ruth B. VERIFIED CUSTOMER
Only one thing that concern me was leaving the service dept. my air pressure tire light came on immediately and I turn right around and went back for them to adjust or calibrate it they said. It made me feel as if they did not check every area. If you check my service history I have kept up with every service due to my car from the beginning and I leave it up the the service dept. to let me know what my car needs. I have noticed every time I get service and leave my brake system always say it needs to be service. That makes me feel uncomfortable driving my car.
9/17/2025
Juan R. VERIFIED CUSTOMER
Jonathan is amazing!! What others could not help us with in a year he took care of with empathy and professionalism. No blame game just took care of business he was to the point and fixed our year long headache that no one else could figure out or basically did not want to be burdened with.
9/17/2025
Noemi R. VERIFIED CUSTOMER
Joseph was very kind and helpful! He ensured that my car was taken care of and that the scratch on my window was resolved within the time frame that he initially told me about. I really appreciate his help and service!
9/17/2025
Frank L. VERIFIED CUSTOMER
The technician who worked on my vehicle did not reset the Oil life gage. It still reflected a 20% life left.
When I asked Johnathan about the issue, he said “we” (assuming the Honda technician) needed to reset the system. Unfortunately, I could not rerun since I was already home. I asked Johnathan for the instructions to reset the system and did not hear back from him. I sent two messages to get this information and have yet to hear back from anyone.
9/17/2025
Cynthia R. VERIFIED CUSTOMER
Joesph Vargas is so patient and explained everything that I needed to know. He is polite and friendly and I will only deal with Joseph since last month when I was here
9/17/2025
Antonella F. VERIFIED CUSTOMER
He was very helpful and nige
9/17/2025
Ron T. VERIFIED CUSTOMER
A+
9/17/2025
Barbara L. VERIFIED CUSTOMER
Joseph was very helpful in facilating my service for my Honda Odyssey.