Everything was handled well from start to finish. Communication was excellent.
9/20/2025
Crystal M. VERIFIED CUSTOMER
Very friendly such an easy experience pretty quick good person to explain everything in detail
9/20/2025
Nathaly C. VERIFIED CUSTOMER
Trevor Rodriguez was an amazing service rep. He made me feel like a valuable Honda customer and went above and beyond to ensure I have a great experience.
9/20/2025
Haidong Z. VERIFIED CUSTOMER
Communication system needs upgrade. I was waiting. The work was completed on 9:07am, I never received text notification until just before 11am when I went to check the status.
9/19/2025
Monica G. VERIFIED CUSTOMER
Robert always delivers excellent customer service and always goes above and beyond. I work two jobs and Robert always makes sure my car is getting everything it needs to keep me going safely from job to job. I live in Anaheim and I will only go to Cerritos for my services. Thank you Robert I really appreciate your assistance and attention to details with my car! I love my Honda!
9/19/2025
Gertrude N. VERIFIED CUSTOMER
George was great
9/19/2025
Higinia M. VERIFIED CUSTOMER
Julie explained the work to be very well. She was courteous and a pleasure to deal with.
9/19/2025
Edward D. VERIFIED CUSTOMER
Service writter didn't call me for 2 days. I tried to get a hold of them the first day but they never called bacvk.The next day I called and they said my car is not available. WHAT.They never found out how to fix it.They lied about what was wrong with my car by said the rear wheel wasn't spinning freely and that the wheel was bent. As soon as I picked it up I took it to another shop and they said nothing was wrong with my rear wheel. This is not the first time I caught them lying.
9/19/2025
Gulliano Z. VERIFIED CUSTOMER
Joesph helps every time my car needs service. I’m very satisfied with his service.
9/19/2025
Jennifer C. VERIFIED CUSTOMER
Aaron was friendly and provided excellent service.
9/19/2025
Nancy A. VERIFIED CUSTOMER
Manny was very professional and made sure my vehicle was ready timely. He showed me information on the service I had done making sure I understood everything. I was very pleased with his knowledge and time he took to make my experience a good one.
9/19/2025
Efren A. VERIFIED CUSTOMER
You guys are not being honest in doing your job. You should be ashamed of yourself. Just a simple tire rotation, on paper it was done, but obviously it wasn’t completed. It was a mistake choosing your store to buy car and get car service.
9/19/2025
Alex L. VERIFIED CUSTOMER
I was definitely glad to have my mother take her vehicle to Norm Reeves , we were quoted a much higher price for the service from a different Honda dealer.
9/19/2025
Maria R. VERIFIED CUSTOMER
Great service
9/19/2025
Esdras A. VERIFIED CUSTOMER
Very happy with service and Joseph Vargas custoner service and professionalism.
9/19/2025
Kevin R. VERIFIED CUSTOMER
Services were performed on my vehicle that were not necessary and was not clearly discussed with me prior
9/18/2025
Debbie D. VERIFIED CUSTOMER
She was very helpful
9/18/2025
Jerron B. VERIFIED CUSTOMER
Quick and efficient
9/18/2025
Margaret M. VERIFIED CUSTOMER
Leo was very helpful friendly, I like that he even took the time to go outside and help me look for my car when they parked it outside. Next time I’m asking for him. Good personality. Very friendly and helpful. Great service super satisfied.