Norm Reeves Honda Superstore Cerritos Auto Repair Service

Quick fast and as promised

Thank you.

I was satisfied with Robert Gonzalez’s treatment. Time will tell if the $2000 service was worth it.

Very helpful and efficient

Thank you Christina Ortega for taking of this matter, she was friendly & very professional.

Very great job

Every time I go to get my vehicle service I always make sure I have Ramiro Montes assist me in my vehicle needs. He always provides with me with excellent and professional service. He always makes sure that my vehicle is in good condition. I’m happy with Ramiro being my service attendant.

Leo was very professional. He sets the golden and is very thoughtful. He is very detailed and well put together. I wish all advisors could be like him. I will definitely be coming back with future business. Thanks Leo you rock. Also Happy Birthday!

Trevor Rodriguez was very efficient and communicated thoroughly every step of the way. He got straight to the point and made my appointment very seamless.

I got my spoiler installed 2 months ago. When I got my car wrapped the shop showed me in person the right side was not stripped but the left side had the bolts stripped. I brought it back to show the dealer and inspect installation. They did not even open the spoiler they just looked at it and said we installed it correct. Joseph was dismissive and did not give me the phone numbers of service managers to talk to about the situation when I asked. Please see text correspondence. I had to talk to another tech when I came to get my car since he was nowhere to be found. He did not tell me he would be gone. Christina was communicative but she also said they were installed in correctly without even looking at the spoiler installation to see if the threads were stripped. I talked to other civic owners who have the spoiler and they said that what the Honda accessory tech guy told me that once you screw in the spoiler you cannot unscrew it is untrue. The fact that the right side was removable but the left side was not proved it on my own car. I would like an installation refund since the tech stripped the bolts as he installed. When I asked them to take off the spoiler to show me they said they cannot and did not even try to show me, and later I independently verified the left side was stripped which is why they did not want to open it and look. I think Christina tried her best but did not know all the ins and outs so she believed the tech. I believe the accessory guy knew the bolts could have been stripped so when Christina was there he made sure to hold his position and not open it to even look.

Leo always take good care of me. He explained things very well were you understand Thank for your service.

Trevor provides exceptional customer service.

Clock was not reset.

Julie was very helpful

For the 1st time in many many many services I AM SOO SATISFIED!!!! .. it felt like it just went so smooth and easy. No having to worry if my car was going to be complete or something would be wrong. It was just amazing .. thank you Thanh.

Julie provided amazing customer service. The guys that welcomed me, were quick and did a great job getting my service provider

Oscar was great. Made the while process very simple. Thank you Honda.

Great service! He was thorough, checked everything the car needed to get done. :)

Mr. Robert Gonzales demonstrates excellent professionalism. He is attentive, listens carefully, and ensures that everything is handled with care. His approachable manner and reliability make him working with him positive experience.

very good service.