Always goes over everything, explains things in detail, very polite & personable
9/22/2025
Steven R. VERIFIED CUSTOMER
Miguel was great.
9/21/2025
Rosana H. VERIFIED CUSTOMER
My advisor Ruben Marquez has been amazing. Customer service is phenomenal. Will be returning to him in the future.
9/21/2025
Sharonda A. VERIFIED CUSTOMER
To the Attention of Honda Reeves Auto Center,
I am writing to express my profound disappointment with the experience I had with the Honda Reeves Auto Service representative, Oscar Ortega.
My wife and I were misled into believing that we needed to replace a tire due to a nail in the tire, which resulted in an unnecessary expense of nearly $300. This decision was not in line with our expectations, especially considering that our 2025 HR-V was purchased last November.
The representative’s charge of almost $300 for a new tire without honoring the current warranty information was deeply concerning. After repeated attempts to resolve the issue, we eventually consulted with the manager. The manager acknowledged that replacing the tire was the appropriate course of action and declined to charge us the excessive amount.
Despite our efforts to address the matter, we remain deeply disappointed with the experience. We had anticipated that Honda Reeves would provide us with reliable and transparent maintenance services for our new vehicle. Unfortunately, our experience fell short of these expectations.
Thank you,
2025 Honda HR-V Owner
James Anderson
P.O. Box 1536
Anaheim, CA 92815
9/21/2025
Ruben C. VERIFIED CUSTOMER
Excellent service by Leo
I appreciate the atencion and service Leo Lazcano has been giving me every time,
Thanks for all that.
9/21/2025
Venkata S. VERIFIED CUSTOMER
The executive was great! He notified me on time about the completion of service.
9/21/2025
Adrian C. VERIFIED CUSTOMER
Excellent
9/21/2025
Enorio M. VERIFIED CUSTOMER
job well done 5star
9/21/2025
Mike H. VERIFIED CUSTOMER
Very satisfied with the service on my vehicle
9/21/2025
Shang Lee. VERIFIED CUSTOMER
Fast service
9/21/2025
Martin Z. VERIFIED CUSTOMER
Friendly
9/21/2025
Jeff G. VERIFIED CUSTOMER
When we have to take our car in for service, we always ask for Leo now. In the beginning when we didn’t know anyone there and we didn’t have a great experience with other reps . Leo was the one to offer to help us and ever since then we always ask for Leo. He is great at his job and always making sure our car gets fixed and done in a timely manner. He made it less painful to take our car in for service. Thank you !!!
9/21/2025
Elmer C. VERIFIED CUSTOMER
Always does the best he can do. Always look forward to meeting with him.
9/21/2025
Jose A. VERIFIED CUSTOMER
I paid for service and told to go to the front of the dealership to get my car. The car was not there and was told to go to the back. Went there was confronted by a service employee that I could not get my car. This confrontation was witnessed by a lot of people. I felt like I was treated like a criminal. I have spent thousands of dollars here and was not respected. Staff need to communicate with each other before making their customers look like fools. I will be waiting for the corporate phone survey to echo this. I wanted to speak to Christina but she was "not available.% very disappointed to say the least.
9/21/2025
Alexandra S. VERIFIED CUSTOMER
Great experience, so fast! And helpful. Thank you!
9/21/2025
Ruel A. VERIFIED CUSTOMER
Aaron Perez was very knowledgeable and honest and give him a rise
Thank you
9/21/2025
Ruben S. VERIFIED CUSTOMER
I always get excellent service and valuable suggestions when I have the car serviced at Cerritos Honda Superstore
9/21/2025
Evelyn S. VERIFIED CUSTOMER
Great service and pleasant service
9/21/2025
Elizabeth Marie. VERIFIED CUSTOMER
My car was promised at 1:30. I went to the desk at 2:15 and asked about my car and was told my rep was at lunch. I know you all were busy but if it's going to take longer than usual just tell the customer. My car was supposed to take 2 hours but ended up taking 3.5.
9/21/2025
Robin S. VERIFIED CUSTOMER
Only wish I would have gotten the inspection report when the car was finished. My first time with Honda Service….things just done differently that at Toyota.