I had mentioned that I left my phone at home and the service representative said he would look for me in the customer waiting area. My vehicle was promised at 9:45am but took another hour to complete. When I spoke to him close to 9:45am he went to check on my vehicle in the service area with the mechanics and found out my vehicle had not been worked on even though I was there at 7:10am. If there is a delay, I should have been notified. There seems to me a break down in communication between the mechanics and the service reps….. I was very disappointed today.
12/17/2021
Marissa P. VERIFIED CUSTOMER
Good job Javier!! Very helpful.
12/17/2021
Daniel C. VERIFIED CUSTOMER
Elmo was so awesome helping me out with my car services. He was so polite and helpful!! I would really recommend him to other!
12/17/2021
Benjamin G. VERIFIED CUSTOMER
Excelente la atención
12/17/2021
Anita C. VERIFIED CUSTOMER
Elmo was great
12/17/2021
Kirit D. VERIFIED CUSTOMER
Happy Holiday
12/17/2021
Sylvia S. VERIFIED CUSTOMER
Thank you for the quick service.
12/17/2021
Erwin A. VERIFIED CUSTOMER
Always has great customer service. Thank you
12/17/2021
Charles C. VERIFIED CUSTOMER
Yes.
12/16/2021
Brittany L. VERIFIED CUSTOMER
The service was excellent by Bryan. I disliked that another car almost rammed into my car by another worker.
12/16/2021
Cynthia T. VERIFIED CUSTOMER
Elmo was helpful today. I needed my battery tested and didn’t have a reservation. My battery was replaced and he reset the code for my radio!
12/16/2021
Iyanah J. VERIFIED CUSTOMER
Robert Bautista was very helpful and provided the best customer service I have had in a very long time plus he took very good care of my car.
12/16/2021
Deborah T. VERIFIED CUSTOMER
Javier was great!
12/16/2021
Martina P. VERIFIED CUSTOMER
The entire staff were friendly and attentive. Great customer service
12/16/2021
Alejandra . VERIFIED CUSTOMER
Robert Bautista was awesome , he took the time to call the other Honda dealership that I usually attend to find out what services I needed .
12/16/2021
Guillermo Z. VERIFIED CUSTOMER
Javier went out of his way to help me get the Honda hybrid serviced. I had no appointment AM morning and he ensured I was completely satisfied.
12/16/2021
Norma M. VERIFIED CUSTOMER
Mr **** was very nice and polite he a keeper
12/16/2021
Virginia N. VERIFIED CUSTOMER
Julie is great she valued my complaints.
12/16/2021
Louis L. VERIFIED CUSTOMER
I know it’s little late to write this. I have been busy but I would like say that my wife and I are we always very satisfied and thankful with Mr. Trevor Rodriguez assistance at the auto service department in Cerritos.
12/15/2021
Patrick M. VERIFIED CUSTOMER
Thanh was so accommodating, personable and efficient! He totally met our needs and we love working with him.