I had my appointment set for 7:20am, my car was not looked at until 11:05am and my car was ready at 3:00pm just for a tire change. When I picked up my car a couple hours after that the dash lights went back on. My issue is still not resolved after almost an entire day at the Norm reeves Honda dealership in Cerritos. I entirely rely on my car for work and they said it cannot be seen until Monday.
12/18/2021
Roxana S. VERIFIED CUSTOMER
I was over charged 2 times for the service they provided I tried to fix the problem 3 times and the guy never called me back after leaving massages and calling customer service after trying those 3 times I just had my bank deal with that problem.
Other then that I’ve always had a great experience getting my car service in this location
12/18/2021
Glenn L. VERIFIED CUSTOMER
Elmo is an excellent service advisor. He patiently answered all my questions and was 100% focused on making my experience the best possible. Please pass on my thanks to Elmo.
12/18/2021
Anita P. VERIFIED CUSTOMER
Thank you For explaining everything and being so patient
12/18/2021
Wilhelmina R. VERIFIED CUSTOMER
Thank you for treating me like a part of the Honda family
12/18/2021
Octavio L. VERIFIED CUSTOMER
Thank you I really like his service and he explain everything to me really well
12/18/2021
Ana P. VERIFIED CUSTOMER
exelente thanks you
12/18/2021
Daniel G. VERIFIED CUSTOMER
Thanh did a fantastic job in helping me out was quick when I requested a callback to go over the recommendations. I’ve had the pleasure of Thanh helping me out in the past and always have a great experience with his work.
12/18/2021
Charles M. VERIFIED CUSTOMER
Miguel was clearly committed to ensuring us the best service possible. He listened.
12/18/2021
Iaone M. VERIFIED CUSTOMER
Great customer service and really informative to keep us informed about what was going on
12/18/2021
Sofia P. VERIFIED CUSTOMER
Efficient and friendly service
12/18/2021
Gary E. VERIFIED CUSTOMER
Joseph is a good agent
12/18/2021
Alfonso R. VERIFIED CUSTOMER
Hi was very nice person and him help me and everything thanks
12/17/2021
Danny N. VERIFIED CUSTOMER
Service is excellent and staff are courteous and prompt.
12/17/2021
Jose A. VERIFIED CUSTOMER
Elmo Orellana is a great service advisor I first purchase a civic from you guys in 2012 since then I have been bringing my car for service to you guys but I always get a decent service advisor never got the experience I receive from this great gentleman Elmo Orellana he went beyond my expectations He really cares about his customers my tire had hazard road warranty he could easy just said I needed a new tire and told me the price of a new one not him he told my tire hade warranty and I just had to pay installation which is better that a new tire so thanks again for the great amazing service Elmo
12/17/2021
Steven M. VERIFIED CUSTOMER
Excellent service, very helpful, professional
12/17/2021
Sophia W. VERIFIED CUSTOMER
You need more workers like Ramiro ****. He was very helpful
12/17/2021
Salvacion C. VERIFIED CUSTOMER
He was very nice. I felt like it was a VIP service