Norm Reeves Honda Superstore Cerritos Auto Repair Service

Excellent care and follow up by Julie Canales. I'll ask for her at my next service. Thanks Mark

Mal atención al cliente

Quicker than expected

Robert is incredibly reliable. Whenever I have any questions or concerns he takes time to explain them to me with patience and detail. His communication gives me reassurance and confidence in entrusting my vehicle to the Honda team.

Jan Rodriguez is excellent. I drive 25 miles because he is so good.

Leo was thorough and addressed all of my questions including the timeliness of the repair work

Good communication. Answered all my questions, very respectful.

Thank you! Went in and out. Waited an hour without an appointment for an oil change.

Robert was very helpful.

Customer Service very Professional. All Issues are addressed thurally.

My representative was the best, he took very good care of me. Thanks for great service.

Friendly and vehicle was done in a timely manner

I received very positive results in the care for my vehicle.

I appreciated his professional and courteous treatment. He kept me informed about the status of my vehicle maintenance.

Good and fast service

The advisor assigned to work on my vehicle, Jonathan, was not helpful whatsoever. 1. my vehicle was being paid by insurance, Jonathan did NOTHING to ensure the check from the insurance had arrived to the dealer. I know this because I had to essentially beg for Jonathan to check to see if the check was at the dealer, this was on December 6 2025. When i spoke to Jonathan on December 6, according to him no checks had arrived yet. On the same day, i had to press Jonathan to do as little as look for the check, only after saying im going to come and speak with his supervisor, was there any progress. In fact when Progressive called me on December 8 to close out the file, they said that when they spoke to Jonathan, there was no mention of checks missing. 2. When i asked Jonathan to check for the checks, i dont think he did, he kept saying "we checked" and when i asked where he actually checked, he fell silent. 3. My vehicle was at the dealer because a rat had chewed through certain components of my vehicle, including being in the cab itself. when i dropped my vehicle off, Jonathan told me i would get a car wash, when i picked up my vehicle however, he laughed in my face when i mentioned a car wash, forcing me to spend out of pocket on it. i would like Honda to pay for the car wash since it should have been included with the repairs.

I normally get my service with Leo but he was not there thay day. Im thankful they gave me another great service advisor like Miguel. He was very helpful and knowledgeable. He walked me through every step of the way and keptnle informed of whay my vehicle needed. I will definitely come back to Miguel if my usual advisor is not there.

Excellent

Very attentive and helpful :)

Will do.