Honda of Kenosha Auto Repair Service Center

I have had to deal with Joe on several occasions. He comes across as condescending to me. If we do come back to Honda again, I want to work with a different service advisor.

Excellent service.

I told them what the problem was and I asked what the cost would be and stated it should be covered by extended warranty we purchased. They tried to charge me $217 for an hour to diagnos what I already told them. I came in at 8 for an oil change and explained I had to be finished by 9:30 to get to my client meeting. Over 2 hours later, I had to go see what was going on, and then I had to meet with the service manager who removed the charge, but I missed my client meeting. Bought 4 cars here since 2012, worst experience to date.

They ask me for $480 to check the problem in the car I go to different dealer and they charge me $52

My vehicle was serviced in a timely manner and all questions I had regarding work performed and recommended were explained in a complete and courteous manner. I was pleased with the time and courtesy I was sjown by Joe Valente.

Completely satisfied!!!

It was a Good experience got waited on right away my appointment was at 8 AM Got offered a ride to a restaurant in the area so we didn’t have to sit there and wait and when we got back it was only about 20 more minutes and everything went great

It was easy in and out and he explained everything

Joe did a great job

Joe took the time to answer questions which was nice for I was in at a very busy time. Very pleasant and found me as soon as vehicle was finished.

Very friendly and professional service.

Joe was a great service man. He explained everything that was to be done and how long it would take. The car was finished well within the time given

Sam the service writer was great. I live 1 hour and 20 minutes away. Service was done in a timely manner. BUT The mechanic did not inflate my tires properly after rotating them. Warning light came on. I had to come back. Good thing I was only 10 miles on the road when it happened. The service manager inflated them and when I asked informed me the technician had the front tires too low (27 lbs) and the back tires wrong. I took this to mean the mechanic was either careless or had no knowledge of how to inflate the tires properly. Also a warning light came on again when I was almost home telling me the radar was obstructed and cannot detect in the front, and that stayed on until I almost got home and then went off; granted it was raining outside and maybe something did obstructed it. I was very concerned the mechanic did something wrong again. SIDE NOTE: This is the loudest vehicle I’ve ever owned when driving on the expressway or different roads. The road noise is horrendous, unbelievably loud. And the soundproofing is almost nonexistent. I would think by this time Honda would have this figured out like all the other car companies. Immediately upon driving the vehicle home the day I bought it I knew I had made a mistake and should have gotten the Mazda CX5 instead.

Great job. Friendly. Very informative.

Joe was professional, he’s a keeper

Joe took care of things from start to finish. Great communication too. Great job !

Thank you for the great service! I always leave happy.

Sam was so helpful. I couldn’t have asked for any better service!

Excellent

The car was not repaired. Same problem occured again. Please help.