Had an appointment made for 1:15PM. I called at 4PM to check status of my oil change and was advised that my vehicle wasn’t even being worked on. I arrived at 5 PM and ask for my car no service was performed. Left my car was at the service center for 5 hours with nothing performed and had to pay for Lyft to take me back to the service center. Walked away as a unhappy customer.
2/22/2022
Thanh D. VERIFIED CUSTOMER
Alexandra was very helpful today. Thank you
2/22/2022
Daniel K. VERIFIED CUSTOMER
I really appreciated being able to puck up my vehicle after closing hours. Your commitment to customer satisfaction is really great!
2/22/2022
Diego Q. VERIFIED CUSTOMER
Good
2/20/2022
Hasan H. VERIFIED CUSTOMER
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2/20/2022
Ruchir D. VERIFIED CUSTOMER
Car wasn’t washed and clean from inside
2/20/2022
Michael M. VERIFIED CUSTOMER
Good service
2/20/2022
Monica/Francisco H. VERIFIED CUSTOMER
Alexandra was very kind and also very professional and knowledgable. She even went further in answering my questions about services not needed for this visit.
2/20/2022
Ramon S. VERIFIED CUSTOMER
Mike Q in service was very helpful and clear in explaining my service. Was accurate on the time of service. Much appreciated, will look forward to working with Mike Quach in future. Thank You R. Santiago.
2/20/2022
Tri And. VERIFIED CUSTOMER
Good
2/20/2022
Satish V. VERIFIED CUSTOMER
Thank you
2/20/2022
Evgueni G. VERIFIED CUSTOMER
1.5 hour job took 3.5 hours at your workshop. Either your mechanic’s
Skills level is very low or your work is too overpriced.
2/19/2022
Rohan M. VERIFIED CUSTOMER
Aidan is the best! 5 stars always. We moved to north Fremont but I still travel 30+ mins one way and service my vehicle with Aidan.
2/19/2022
Don P. VERIFIED CUSTOMER
Great service for my Ridgeline I received today. Well communication. Thank you Michael and the team.
2/19/2022
Luan T. VERIFIED CUSTOMER
My experience with Alex was wonderful. However, my experience with a cashier that answered the phone when I called to reach Alex was not. I urge Envision Honda to audit the phone call I had with the cashier from today 5:54pm PT - 6:03pm PT. I called to inform Alex that I was running late with car issues and the cashier asked me to hold. She didn’t mute her phone and I heard her conversation with her coworker. She made racist comments saying that this guy sounds like he can barely speak English and that he must be poor with car or gas issues. It shocked me even further when she used an accent to mock those who may speak English as a second language. She then proceeded to tell her coworker that she refuses to talk to someone who can barely speak English. By the way, I grew up in San Jose and English is my native language. I expect management to investigate and terminate this employee because there should not be any tolerance for that type of behavior. I appreciate the professionalism from Alex as she was wonderful in every aspect, but please address this issue.
2/19/2022
Myrna S. VERIFIED CUSTOMER
He is so accommodating and friendly .
2/19/2022
Edwin D. VERIFIED CUSTOMER
Alejandra was great , very efficient and helpful
2/19/2022
Mark/Diana W. VERIFIED CUSTOMER
Adrian was kind and provide details of what services needed to be done