RGD sets the Gold Standard at Lexus. I am partial to Mercedes but will be getting another Lexus because he makes the experience seamless.
7/22/2021
Maria C. VERIFIED CUSTOMER
They did a good job and I liked how they attended me and I am most likely to return here again
7/22/2021
Debra P. VERIFIED CUSTOMER
Excellent service enjoyed it very much
7/22/2021
Ron B. VERIFIED CUSTOMER
Great job very professional
7/22/2021
Greg W. VERIFIED CUSTOMER
Joe Otero was wonderful! One of the best service reps I have ever worked with! With his and and a very knowledgeable technician we found the problem and got it fixed! I am on vacation and this problem did not hold us up!! Thanks soooo much!!!
7/22/2021
Mandy C. VERIFIED CUSTOMER
There has been poor communication during my past visit
7/22/2021
Cindy M. VERIFIED CUSTOMER
I would've appreciated to have been called to let me know they were keeping my vehicle overnight. It's just a phone call!
7/22/2021
John W. VERIFIED CUSTOMER
I’m very happy with the service!
7/22/2021
PATRICIA R. VERIFIED CUSTOMER
Always excellent services!
7/22/2021
Carol P. VERIFIED CUSTOMER
Eric worked hard to make my car perfect for me!!
7/22/2021
Caridad A. VERIFIED CUSTOMER
Thanks
7/22/2021
ARICA C. VERIFIED CUSTOMER
Well that’s pretty much the only number you offered. I would have given a 8.5-9 the guy didn’t call me to let me know my car had to stay there over night and I had to call to find out even after I responded to your no response text messages. So that’s why I give less then a 10. Just fix your communication. If you want to use sms text- respond and or call people to let them know what the deal is and not just go home for the day. Thank you!
7/22/2021
Darren F. VERIFIED CUSTOMER
No survey. Lol don't start calling me to trade in my truck or I'll go somewhere else next time.
7/22/2021
KIMBERLY A. VERIFIED CUSTOMER
I waited an a long tume for a service advisor to greet me when I dropped off my vehicle for service. There were muliple advisors in their offices but none seemed interested in the customers outside. Very frustrating. My advisor was the only one who eventually cared and helped 2 customers. Hugo was very nice. Another frustration was when I texted for a lyft to come get me when my car was done. I didnt not get a response back. I ended up having to areange another ride. I tried calling to speak to my advisor multiple times and nobody answered the line. Customer service has really gone downhill at Midway.
7/22/2021
Susan C. VERIFIED CUSTOMER
Ivann was outstanding in performing his duties as my service provider. Great Job
7/22/2021
Elvin Y. VERIFIED CUSTOMER
Tony was the best, because to him is why I came to Cerritos Nissan
7/22/2021
Mary T. VERIFIED CUSTOMER
Excellent
7/22/2021
Carolyn H. VERIFIED CUSTOMER
Austin is always very nice and listens to what I have to say.
7/22/2021
Kim W. VERIFIED CUSTOMER
Miguel has again exceeded expectations. His updates kept us informed of inspection status and then the diagnosis . We hope the techs are as good as he is!!