Needed a key made. Simple task. Made the appointment online stating the service I wanted. (Pre-paid $500 when I bought the car) I showed up - sent to the Lincoln bay. Left my car for hours / borrowed a family car to show properties (real estate agent). Got a call that whatever is used to make the key “has been broken since yesterday”. I got a ride back to pick up my car. No key. U people are totally inept.
7/24/2021
Pam P. VERIFIED CUSTOMER
I had just come in from Atlanta and my check engine light came on. I called Reliable Chevy, spoke to Sean. He said bring it in and he'd take care of in time for me to head back on Sunday. Sean was professional, friendly and very personable. It was a pleasure talking with him. He took excellent care of me and my car which I really appreciated.
7/24/2021
STEVE B. VERIFIED CUSTOMER
Aaron and his team handle everything with a professional yet personal touch
7/24/2021
JASON D. VERIFIED CUSTOMER
Austin did a great job.. Will definitely be coming back..
7/24/2021
JAMES C. VERIFIED CUSTOMER
Everything was great ! Pleasure doing business with Alfredo!
7/24/2021
Gerald B. VERIFIED CUSTOMER
Sean was very helpful and explained the situation with what needed to
Be fixed on our car,
7/23/2021
William P. VERIFIED CUSTOMER
None
7/23/2021
Stephanie E. VERIFIED CUSTOMER
No concern that I pay for an extended warranty that includes a loaner vehicle, but since they ‘don’t have any available’ the best I can get is a ride. I also was told I would hear from them when the part came in around Tuesday, but it is Friday and nobody has contacted me, not even to let me know there is a delay. I was also told I would need to plan to be without my vehicle all day, maybe 2, but I would not likely have a loaner nor a rental car.
I will not be going to back to Grapevine Ford, even though it is minutes from my house.
7/23/2021
Michael P. VERIFIED CUSTOMER
In my opinion Grapevine Ford service department is second to none
in efficiency and quality. This was my first time to meet and deal with
service representative Christopher Walker. My thoughts to Grapevine
Ford is that he’s a real keeper.
7/23/2021
Denise S. VERIFIED CUSTOMER
Daven was great in accommodating my work schedule to have my car taken care of. Awesome service and will definitely return, even though there’s a much closer dealer to me that I prefer to drive 20 miles to this dealership for their execellent services.
7/23/2021
VICTOR M. VERIFIED CUSTOMER
Great service all away around
7/23/2021
GARRY J. VERIFIED CUSTOMER
timely service
7/23/2021
RANDELL B. VERIFIED CUSTOMER
Great job
7/23/2021
Tony H. VERIFIED CUSTOMER
Had appointment to change oil. Drive 30 minutes to air park. Only to be told after sitting in waiting room for 30 minutes the oil change was going to take 3 hrs. I left. Got an oil change at local shop 30 minutes later. Poor scheduling and/or staffing. Was unable to look at a door lock problem because staff not available.
7/23/2021
RICHARD M. VERIFIED CUSTOMER
Love South County Lexus Thank you Matt Hass for your excellent customer care
7/23/2021
PAUL O. VERIFIED CUSTOMER
Evan was amazing and quality of service great as always!
7/23/2021
Carlos V. VERIFIED CUSTOMER
Thank you!
7/23/2021
RICK G. VERIFIED CUSTOMER
My vehicle needed some major work done and would need to be kept for several days. Jacob made sure that I had a ride home and also arranged for a rental. Very pleased how professional he was throughout the entire process.