Excellent communication and explanation of service needs. As always Lexus excellence!
8/28/2019
Honor S. VERIFIED CUSTOMER
Mr Dong did an OUTSTANDING job, as always, with communicating the parts of my vehicle that were worn and in need of repair/replacing and keeping me informed of ordered parts arrival and the technician's progress. Since my GX470 is now 13 years old and the front end design of the current GX460 is COMPLETELY unattractive and unacceptable to me, I plan on getting another 150k miles out of this SUV; Mr Dong is the most important interface that Lexus has regarding my customer loyalty.
8/27/2019
Phillip P. VERIFIED CUSTOMER
Josh was awesome in his care of our car as well as his concerns for our satisfaction.
8/27/2019
Tracy M. VERIFIED CUSTOMER
Fadi explained everything to me so I could understand what the problem was. Fadi was very accommodating with my schedule and time. He is a very personable person, which made this a very nice experience.
Thank you FAdi
8/26/2019
Marian L. VERIFIED CUSTOMER
Perfect service. Thank you!
8/25/2019
Fioretti B. VERIFIED CUSTOMER
rather quick service which surprise me-----different person got my car as I spotted it coming back from a walk so did not have an opportunity to talk to the man who helped me.
BF
8/25/2019
Sybil P. VERIFIED CUSTOMER
Josh, I LOVE your service department.!!!!
8/25/2019
Debra H. VERIFIED CUSTOMER
Kent was fantastic he explained everything required for my car maintenance very clearly with price information. He was very patient and had a very calm demeanor.
8/25/2019
Steven S. VERIFIED CUSTOMER
Richard is always very helpful, knowledgeable and professional. I can always count on him when ever i bring my car into Putnam Lexus for service.
8/25/2019
Irma W. VERIFIED CUSTOMER
Greg Dong is the best - trustworthy, knowledgeable,
and committed to providing the best customer service.
8/25/2019
Martin S. VERIFIED CUSTOMER
Great job—as always. Really appreciated Val’s attention to all the details.
8/25/2019
Gautam P. VERIFIED CUSTOMER
Excellent service experience.
8/24/2019
Michele M. VERIFIED CUSTOMER
Richard has done an outstanding job -- as usual -- addressing all my questions and requests, and explaining the current and future needed services.
8/24/2019
Orsela Y. VERIFIED CUSTOMER
Randy is great. Very helpful.
8/24/2019
Tom M. VERIFIED CUSTOMER
Winston is always very professional, helpful and courteous. He is an excellent Putnam representative. When I bring my car in I ask for Winston.
8/24/2019
Matthew D. VERIFIED CUSTOMER
Easy and great loaner!
8/24/2019
Marvin O. VERIFIED CUSTOMER
You entire team at Putnam is the greatest.
8/24/2019
Nancy E.. VERIFIED CUSTOMER
Thank you for getting the work done so efficiently and for providing me with a loaner. I hope the replacement upholstery is better than the previous upholstery.