I bought my car at your dealership 17 years ago and you were the only people to service my car until today. I will never take my car back to you. It was a horrible experience. I have gone on Yelp and I have gone on Nextdoor to tell my neighbors that it was a horrible experience a salesman was very rude to me and told me if I was not happy with the service I should take my car elsewhere. A lesson in good customer service is needed
11/26/2019
Athena M. VERIFIED CUSTOMER
Kent was very responsive and provided details of the status of my vehicle in a timely fashion. I didn’t have to contact Kent for a status update
11/25/2019
Chun Chin. VERIFIED CUSTOMER
He is very thorough and professional , most importantly very kind. I will eant to be served by him again
11/25/2019
Rei O. VERIFIED CUSTOMER
Noise and rattles are difficult to find and identify to find a solution for. Winston and team have done another great job in fixing my concerns.
11/25/2019
Sahaya M. VERIFIED CUSTOMER
Fadi is AWESOME!
11/24/2019
Michael L. VERIFIED CUSTOMER
Very professional, friendly, highly recommend him
11/24/2019
Barbara S. VERIFIED CUSTOMER
Fadi is beyond excellent! I always have a great experience at your dealership and the customer service from Fadi is fantastic. Thank you!
11/24/2019
Jin K. VERIFIED CUSTOMER
Kent is excellent service guy.
Very professional and provide high level of service.
11/24/2019
Pam E. VERIFIED CUSTOMER
Accommodating and Always professional
11/24/2019
Roselyn L. VERIFIED CUSTOMER
Really appreciated the text message from Kent on car updates and additional services needed..love the chance to drive lexus hybrid car until my car was ready...
11/24/2019
Sherry C. VERIFIED CUSTOMER
Fadi is great. Always so nice!
11/24/2019
Igor T. VERIFIED CUSTOMER
A+ for Ben
11/24/2019
Michael S. VERIFIED CUSTOMER
The service center did not review the recommended repairs with me either while they had my car or when I picked it up. It was not until I got home and reviewed the receipt that I found it was recommended I replace two tires and my windshield washer is not working properly. Also the paper work said they attempted to call nut my voice mail was not set up however it appears they may have dialed the wrong number and did not attempt a second call.
11/23/2019
Hal Lynne. VERIFIED CUSTOMER
I appreciate your texting me the car was available and washing the car as well as the swift check in.
11/23/2019
Gail S. VERIFIED CUSTOMER
Everything went smoothly & efficiently.
11/23/2019
Anita L. VERIFIED CUSTOMER
I had my car serviced on 11/20/19 which included a check of the battery. Everything on the list checked OK. On 11/21/19 morning, my car would not start. I called AAA and they tested the battery and told me that it was no longer good to use. It was the original battery from 2014 and it has been 5 years. I just could not understand why the test at Lexus would not disclose that the battery was running low the day before the battery died.
11/23/2019
Abhijit B. VERIFIED CUSTOMER
Benjamin is very helpful and approachable. He addressed my questions pretty well.
11/23/2019
Edward R. VERIFIED CUSTOMER
The service was done very smoothly and the service person, Kent, was very helpful. Everything was perfect. Thank you
11/23/2019
Monique P. VERIFIED CUSTOMER
Always very satisfied with the customer service at this dealership!
Thank You!
11/23/2019
Satish K. VERIFIED CUSTOMER
Joe was fantastic...also the shuttle driver. Apologies for forgetting his name.