I was told when you replace shocks that they should be done in pairs.
Only one was done that was leaking.
I had to have all my tires replaced prior and I believe it was due to the inferior shocks that came with the car.
The car is driving much smoother and quieter however so I feel much safer.
Thank you!
Monique S
11/22/2019
Joe D. VERIFIED CUSTOMER
wouldn’t go anywhere else
11/22/2019
Fred W. VERIFIED CUSTOMER
Wrong mileage was entered on my vehicle when I came in for service. I had this corrected. I felt rushed, and no interaction w/service adviser.
11/22/2019
Jeff W. VERIFIED CUSTOMER
Thanks for the quick repair.
11/22/2019
Quy L. VERIFIED CUSTOMER
Fadi gave me the best service. I will definitely come back. Keep up the great work.
11/22/2019
Fabian J. VERIFIED CUSTOMER
Great prompt service from Fadi. My vehicle was ready to go ahead of schedule.
11/22/2019
Cindy N. VERIFIED CUSTOMER
He was great and went above and beyond to make I’m happy with the problem I had with my car. Thanks Fred for excellent services
11/22/2019
Gail M. VERIFIED CUSTOMER
The main reason I brought the cat in was to fix the two dings in the drivers side door and on the edge of door ding was touched up by wrong color touch paint. Robert has said they would add strips to the side of doors to Protect the doors but they never fixed the wrong color touch up - they just put the strip over it! Looks terrible! And they never fixed the ding in the door which was one of the items they were suppose to fix. I brought my car in Monday morning at 7 AM and picked it up today (Thursday) around 3:30 PM - they had the car almost 4 full days and didn’t even fix the door, am very disappointed!
11/22/2019
Joseph N. VERIFIED CUSTOMER
Fred was very efficient and took good care of the service. He left me a message when the car was done and when I got there it was all taken care and ready to go. I was very pleased with my experience with Fred and Lexus.
11/22/2019
Anne C. VERIFIED CUSTOMER
Fred was extremely helpful, professional and got my car back to me in a timely manner. He was great to work with
11/21/2019
Michael C. VERIFIED CUSTOMER
Always excellent service from Mr DDong.
11/21/2019
Narumi S. VERIFIED CUSTOMER
All is fine as used to be!
11/21/2019
Rafael C. VERIFIED CUSTOMER
Tks Randy nice service
11/21/2019
Mark M. VERIFIED CUSTOMER
Fred did an excellent job on a service that was extra challenging. He’s knowledgeable, helpful, communicates well, friendly, and nice.
11/21/2019
Bonny J. VERIFIED CUSTOMER
As always, every aspect of the service experience exceeded expectations!
11/21/2019
Jeffrey G. VERIFIED CUSTOMER
Kent was great
11/21/2019
Dorothy H. VERIFIED CUSTOMER
Thank you!
11/21/2019
Susan K. VERIFIED CUSTOMER
I was given a recommendation for additional repairs with an extremely high cost and no explanation of the timing and severity of the problem and was presented without details of cost until I insisted
I still am not sure what this means
This is not the level of service I have had in my past 20+ years at putnam
11/20/2019
Shannon J. VERIFIED CUSTOMER
Everything was good, excellent service, we felt valued