Fred was very customer service oriented. The service took awhile as expected because of recalls and Fred arranged for a shuttle drop off and pick up, which was very helpful. He also was knowledgeable about the specific tech details of the Recalls, which I appreciated. He corresponded by text while I was at DMV getting my license/Real ID as to status. Very efficient! Pleasant as well!
7/12/2020
Drucilla A. VERIFIED CUSTOMER
Fred was very customer service oriented. The service took awhile as expected because of recalls and Fred arranged for a shuttle drop off and pick up, which was very helpful. He also was knowledgeable about the specific tech details of the Recalls, which I appreciated. He corresponded by text while I was at DMV getting my license/Real ID as to status. Very efficient! Pleasant as well!
7/12/2020
YONGQIANG S. VERIFIED CUSTOMER
Pretty good!
7/11/2020
Bradley R. VERIFIED CUSTOMER
Very much customer service oriented. Very good, I'll be back. Everything was great.
7/11/2020
Mayank V. VERIFIED CUSTOMER
Very professional people
7/11/2020
Mahvash K. VERIFIED CUSTOMER
Everything was great except the behavior of the person at loaner car department. Both at time of check in and check out.
I didn’t expect that behavior and tone of communication from a Lexus employee.
I have always had great experience with Lexus employees and customer service till today.
Thanks for following up
7/11/2020
Michael W. VERIFIED CUSTOMER
Greg always does an outstanding job. A real professional.
Provides updates and keeps me informed. Courteous and dependable.
Mike
7/11/2020
Janice L. VERIFIED CUSTOMER
Randy was very efficient, friendly and knowledgeable!
7/11/2020
Alla A. VERIFIED CUSTOMER
I’m glad that Greg took good care of my car
7/11/2020
Dongdong W. VERIFIED CUSTOMER
good service
7/11/2020
Adel E. VERIFIED CUSTOMER
Mr. Fred Young was Very courteous and professional, excellent communication
7/10/2020
Debra H. VERIFIED CUSTOMER
My service rep, Joe, was very good. But your support staff? No. First, while waiting in line to pay, I was in line behind a customer who was wearing his mask under his nose. While he was paying for his service, face to face with your staff, no one commented or asked him to wear it properly. When he was done, he remained inside waiting for his car, and got way too close to me. I don't want to be the mask police. Your staff should be handling this. Then, your employee who brought my car to me was not wearing a mask or any kind -- and he was inside my car. Your signs say masks are required on your property. You need to enforce it. I am on immunosuppressants and vulnerable to contagions. I am reluctant to return to your facility in the near future. You need to be more responsible.
7/10/2020
Jennisa Z. VERIFIED CUSTOMER
Very quick and professional! He’s a great conversationalist and made sure I left with no questions. Great experience as always at Lexus!
7/10/2020
Jeffrey B. VERIFIED CUSTOMER
Very nice service people very accommodating very clean and safe : sanitary
7/10/2020
Johnnie C. VERIFIED CUSTOMER
Nicest guy ever. Takes the time to answer questions. A++++
7/10/2020
Cheryl E. VERIFIED CUSTOMER
Very efficient service
7/10/2020
Marvin O. VERIFIED CUSTOMER
As always the service and the department was very efficient
Was a pleasure working with Benjamin.
7/10/2020
Mathew J. VERIFIED CUSTOMER
Thanks for making it easy!!
7/10/2020
Salvador V. VERIFIED CUSTOMER
Ben is the best ,he got me in and out no hassle 5 stars ......