I never met my service advisor. I showed up on time at 9:30am, waited for 15 mins and finally a gentleman came by to help me. He was nice and said he didn’t want me to wait. Then at 12:00pm, I called Alma and asked if my car is ready for pick up. She told me the car is in wash now and will be ready in 20 mins. At 12:20pm I received a text message saying my car is finishing up, I can swing by to pick it up. I went at 1:15pm just to be safe. The reception told me my car is not ready and it’s in line to wash. What??! I told her Alma texted me and said the car is ready. The receptionist was not friendly, she walked away and didn’t apologize. I told her I want to see Alma and she said she is not here. I waited another 30 mins before my car is ready. It’s a terrible experience. Please train your advisor to provide accurate time expectation to your customer. I never even met her throughout the whole time. What a terrible customer service. If this place is not close by my house, I will never come back!
3/12/2023
Ron R. VERIFIED CUSTOMER
Great timely professional service
3/12/2023
Michael J. VERIFIED CUSTOMER
Everything worked out great and the car was delivered as promised…
3/12/2023
Robert M. VERIFIED CUSTOMER
David was courteous and very helpful. I had a really great experience!
3/12/2023
Karl M. VERIFIED CUSTOMER
Great customer service professional. David was a perfect repsentative for Putnam Lexus. ????
3/12/2023
Timothy S. VERIFIED CUSTOMER
I got an Excellent Service from Fred!
Thanks
3/11/2023
Eloisa A. VERIFIED CUSTOMER
The service was fast and thorough. I was told it will take 2 1/2 hours of wait; but i only waited for 2 hours. I was very much pleased w/ the service and courteousness of Fred. The customer service was great as always. Thank you.
3/11/2023
Catherine G. VERIFIED CUSTOMER
Thanks George.
3/11/2023
Osleydis D. VERIFIED CUSTOMER
George exceeded my expectations. He did an excellent job explaining me what my car needed. The feature to pay online was great. You guys are getting better ????
3/11/2023
Chi Kin. VERIFIED CUSTOMER
I brought my car as scheduled to replace a faulty tyre pressure sensor. The Lexus representative set up for me a loaner car, saying my car should be ready in 2-3 hours and that I will be receiving a confirmation message. I did not wait for the message but was back more than 2 hours afterwards, only to find my car still waiting for service in the workshop. I was told that the car would need the next 3 hours to be ready. As I did not have the luxury to wait that long, I had to cancel the service. I purchased instead the part, and chose to trust the installation to another workshop.
3/11/2023
Michelle L. VERIFIED CUSTOMER
Excellent customer service and staff. My first visit and I will definitely be coming back.
3/11/2023
Josue H. VERIFIED CUSTOMER
I appreciate the staff from the time I dropped the car until I got it the next day. All very attentive and helpful. My consultant, David Liss, was informative, patient and answered my questions. I was satisfied.
Josue H
3/11/2023
Xuejun T. VERIFIED CUSTOMER
Alma is very friendly and has positive energy.
3/11/2023
Gail M. VERIFIED CUSTOMER
I appreciated the time David Liss gave to explaining the source and resolution of problem which showed the engine icon on dashboard. All team members were helpful and efficient
3/10/2023
Amy R. VERIFIED CUSTOMER
Randy is one of the best service advisors in all the years Ive been coming to Lexus. Professional,top notch CS and follow up.
3/10/2023
Shesha Prasad. VERIFIED CUSTOMER
Alma is an exceptional service manager. She is very organized, gives good status updates and understands customer satisfaction! Always a pleasure to work with Alma!!
3/10/2023
Sharon B. VERIFIED CUSTOMER
I had questions that no one has even tried to answer for me as yet.
3/10/2023
Ashish B. VERIFIED CUSTOMER
Great service by Randy!
3/10/2023
Danny C. VERIFIED CUSTOMER
Everything was great except the detail wash of my car. interior of my car, specifically my dash was not clean, still dust on top.