It was a fairly simple case of routine maintenance and a warrantee issue that was apparently resolved by a simple “system reset”. Hopefully the issue will not return since the root cause is (also apparently) not known. Regardless, the service was efficiently performed and a loaner vehicle was not needed, but was offered.
6/15/2023
Curtis C. VERIFIED CUSTOMER
George was great. Immediately picked up that I was a regular customer to the service department and knew that I didn’t need to be explained to about the routine information. Night and day between George and the last guy I had.
6/14/2023
Debra R. VERIFIED CUSTOMER
I had not worked with David before so initially I was disappointed that the service mambo verseeing my service had cchagedv and uncomfortable having to rush off to an appt w/o truly making a friendly connection. I had a particularly stressful morning personally (returning from an appt regarding surgery on the 15th) so initially I was irritable toward David when I retuned to pick up my car. Fortunately David had paperwork to complete for me and that gave me enough time to recognize that I had acted inappropriately toward him. When he returned, he offered an apology but I was quick to let him know that I was at fault for my behavior. David was kind, took extra time so we could begin again to build a good working relationship in the future. I applaud his professional ability to manage a woman who initially was a basket case. ????
6/14/2023
Linda R. VERIFIED CUSTOMER
Alma is very professional and attentive. My car is taken care of properly and I am appreciative. Thank you
6/14/2023
Rebecca E. VERIFIED CUSTOMER
Alway kept me informed
6/13/2023
Robert M. VERIFIED CUSTOMER
Randy is always very professional and helpful. We usually work with Ben and the two of them are both excellent. They know that I am busy and make it a priority to turn around our several vehicles when we bring them in for service.
6/12/2023
Gloria L. VERIFIED CUSTOMER
Service is great!
6/12/2023
Eliseo A. VERIFIED CUSTOMER
N/a
6/11/2023
Michael D. VERIFIED CUSTOMER
Great team and great service! Thanks Mario!
6/11/2023
Kevin B. VERIFIED CUSTOMER
Professional, courteous & quick.
Thank you
6/11/2023
Jeanne G. VERIFIED CUSTOMER
As always, Randall is exceptionally helpful and polite. I appreciate his assistance every time I go to Putnam Lexus.
6/11/2023
Jie X. VERIFIED CUSTOMER
Randall did a great job! Thanks for his work!
6/11/2023
Rahul L. VERIFIED CUSTOMER
Excellent service!
6/11/2023
Lucy A. VERIFIED CUSTOMER
Thanks for great service.
6/11/2023
Michelle L. VERIFIED CUSTOMER
Excellent customer service.
6/11/2023
Jose K. VERIFIED CUSTOMER
Thanks for you excellent service.
6/10/2023
Debra J. VERIFIED CUSTOMER
Mario is fabulous. Great communication and so nice to deal with.
6/10/2023
Janice V. VERIFIED CUSTOMER
Benjamin made it a seamless process. Can’t ask for a better service advisor!
6/10/2023
Ray A. VERIFIED CUSTOMER
Mario is a great representative for Putnam Lexus. Very professional. I’m glad he is our service representative. I’m sure the other representatives are great as well. This makes it worth the money we spent for our car.