First time go to Redwood City Lexus dealer, I can say overall is very
pleasant experience, I definitely will go back for other services.
Mario is very professional and pleasant.
6/18/2023
Bruce F. VERIFIED CUSTOMER
We were kept abreast of issues coming up that will need to be addressed in the upcoming service appointments. We had a sensor issue that resulted from an auto body repair after being hit from behind. Ben inquired right away if we had been in an accident and pinned the sensor issue directly to that fender bender. We are going back to the auto body shop to issue a supplemental insurance claim and then bringing the vehicle back Putnam to recalibrate the sensors. Without Ben’s knowledge the costs would have come directly out of our own finances. We were very appreciative of his insight and suggestions. If the insurance avenue does not result in a satisfactory outcome, we’ll still bring the vehicle back to Putnam in order to bring the vehicle back to par.
6/17/2023
Simon D. VERIFIED CUSTOMER
Thank you Randall, I appreciate the good service.
6/17/2023
Steve M. VERIFIED CUSTOMER
Mario’s follow up was exceptional!
Thank you
6/17/2023
Alicia B. VERIFIED CUSTOMER
Randy is great !
6/17/2023
Elaine A. VERIFIED CUSTOMER
Thank you!!!
6/17/2023
Kamran A. VERIFIED CUSTOMER
Alma was great.
6/17/2023
Carmen Z. VERIFIED CUSTOMER
He is always on top of keeping us updated and greets us with a smile. Amazing customer service!
6/17/2023
Erik M. VERIFIED CUSTOMER
Very responsive and great to work with.
6/17/2023
William R/Joy. VERIFIED CUSTOMER
Randy was great. Look forward to Having Randy as service advisor in the future
6/17/2023
Lynn H. VERIFIED CUSTOMER
Randy us an excellent service provider. In n out as promised
6/16/2023
Michelle D. VERIFIED CUSTOMER
Randy is awesome. He answered all my questions and concerns. I was very satisfied with my visit.