Alma was extremely helpful, on top of the situation, and reassuring. She took care of all my issues and provided a great loaner car (just like mine but a few years newer). When she would not be in the office, she gave me the number of someone else who knew my situation and could help me out if need be. Excellent service all around.
6/29/2023
Donald W. VERIFIED CUSTOMER
David is a pro! He goes over the job to be completed w you and makes you know he really cares about your total experience. He goes above and beyond to make sure you know what’s happening and that he will do all he can to get you your ride back on a timely fashion. He is really a caring customer rep for Lexus!
6/29/2023
Angela C. VERIFIED CUSTOMER
Randy updated timely on the status and provided necessary services.
6/29/2023
Tu N. VERIFIED CUSTOMER
Great customer service!
6/29/2023
Ashish N. VERIFIED CUSTOMER
Alma provided excellent service updates and customer service. Alma also kept me updated at all times with my service.
6/29/2023
Joan P. VERIFIED CUSTOMER
Ben was great!
6/29/2023
Kevin T. VERIFIED CUSTOMER
After service the pop up window still remind to have car service
Every time I start engine .
6/28/2023
Howard G. VERIFIED CUSTOMER
I didn’t hear from Fred in the time he said the car would be ready
I sought information and was told he well not to lunch
Another advisor, Randy , was most helpful in getting me checked out
6/28/2023
Linda C. VERIFIED CUSTOMER
Excellent people, service, driver and polite. Thank you
6/28/2023
Mark H. VERIFIED CUSTOMER
David is very polite! He was prompt when I arrived and took his time making sure all my concerns were addressed. Just a very nice and professional gentleman! He has pride in providing excellent service!
Sincerely,
Mark H
6/28/2023
Zachary S. VERIFIED CUSTOMER
Thank you
6/28/2023
Theanchai F. VERIFIED CUSTOMER
Good and fast service
6/28/2023
Jose P. VERIFIED CUSTOMER
Always super friendly, informative and efficient.
6/28/2023
Francis M. VERIFIED CUSTOMER
Fred and the team gave us sound advice and excellent service for an unexpected problem (tire failure over the weekend with a routine service scheduled for the following Tuesday. Kudos also to the service rep at Putnam (sorry I don’t remember her name) who arranged for us to drop off the car at the dealership on Saturday and get us a loaner. Robert **** (our salesman for two decades) for being there to give us his thoughts on next steps, we are most grateful. Lexus Roadside Assistance was great. Well
done everyone — and thank you!
6/28/2023
Lovinda B. VERIFIED CUSTOMER
Thank you, Alma, for picking up as service advisor when Randy was out sick. Hope he’s better. Thank you for getting my RX450h nice and clean.
6/26/2023
Michael P. VERIFIED CUSTOMER
Everything is great and exceeds expectations. Thank for Mario!
6/26/2023
Brian E. VERIFIED CUSTOMER
You guys always do a great job of making the car spotless after service, feels like it's brand new, thank you