Mario and Doug are just excellent. I just moved to LA and considering still coming back to the bay for my check-ups ... just because how professional they are. A+ for sure.
7/4/2023
Haihong S. VERIFIED CUSTOMER
My car was serviced very quickly today. Randy called me to pick it up. Everything went smoothly.
7/3/2023
Mina A. VERIFIED CUSTOMER
Jorge Aguirre needs customer service training
He is very rude
7/3/2023
Christine B. VERIFIED CUSTOMER
He was going to have someone check out the GPS. He didn’t but a very helpful young man listened to my complaints and at least fiddled with it to try and fix it.
7/2/2023
Isaiah W. VERIFIED CUSTOMER
Efficient
7/2/2023
Key Young. VERIFIED CUSTOMER
Excellent and very kind.
7/1/2023
Jose G. VERIFIED CUSTOMER
Mario is an awesome person
7/1/2023
Paula U. VERIFIED CUSTOMER
Fred Young & Greg Dong are outstanding service reps.
7/1/2023
Scott P. VERIFIED CUSTOMER
Service was done well thabks
7/1/2023
Georgina C. VERIFIED CUSTOMER
Excellent service!
7/1/2023
Kinmon L. VERIFIED CUSTOMER
The wait for the shuttle drop off was 1hour long and I ended up waiting for the service to complete instead. There was not follow-up or update neither when the next shuttle be available. The experience was worse than the service I had with Putnam Toyota when I had my Prius serviced
7/1/2023
Kingman W. VERIFIED CUSTOMER
George and his team were very attentive with our oil change service. What impressed me was the after care of the oil change service . I found our driver side car door had a small ding that wasn’t there before after the car oil change service . George did not miss a beat and took care of us , arranged to have a complimentary repair for us the following week. The ding is gone , we are very happy with George follow through. Brian at the customer service desk took care of me as well . He match a SUV rental for us for the day . Brian took the time to match up a same size car as our sedan so I would be comfortable driving the rental car for the day . That maybe our next car now , since we are looking for a second car for our family. Thank you for the extra care and also when I bring the ding on the car to George’s attention he did not argue with me and just took care of us.
7/1/2023
Doan D. VERIFIED CUSTOMER
Randy, provide red carpet treatment customer service.
7/1/2023
Florence C. VERIFIED CUSTOMER
great service
6/30/2023
William R. VERIFIED CUSTOMER
Very competent and knowledgeable.
6/30/2023
Kurt B. VERIFIED CUSTOMER
David Liss is a true professional. He is patient, kind and always walks me through the service process. I appreciate this! He lets me know the progress of the servicing and gives me frequent alerts when it is not ready (so that I don't waste my day waiting for the car). Putnam Lexus is lucky to have David Liss in their Service Dept.
Regards, Mrs. Kurt B
6/30/2023
Delphine W. VERIFIED CUSTOMER
I simply could not afford to pay for all the things that was suggested and settled for the basics. I did not feel pressured and since my car is 17 years old, I will be buying another Lexus from you soon.
6/30/2023
Mehrzad R. VERIFIED CUSTOMER
George is an excellent service person. He cares about customers' concerns, and makes the entire car service experience pleasent.