David Liss provided A+, outstanding customer care!!
7/15/2023
Paul F. VERIFIED CUSTOMER
George has consistently presented himself with upmost integrity and professionalism while creating a welcoming atmosphere while I have had questions regarding my scheduled car service.
He is why I drive from San Francisco to Redwood City for all my Lexus service needs.
7/14/2023
Ronald R. VERIFIED CUSTOMER
Prompt service and very convenient shuttle. Very happy with Mario and all other personnel I encountered.
7/14/2023
Diane N. VERIFIED CUSTOMER
I have always experienced good service at your dealership!
7/14/2023
Steven G. VERIFIED CUSTOMER
Great experience and superb customer service from Alma C.
7/14/2023
Mark L. VERIFIED CUSTOMER
Worst appointment I ever had at Putnam Lexus. I arrived around 9:45. I was not given a quote to sign (from the documents sent to me, it appears that a line in the signature space was added by someone else. I was told the work would take 2-3 hours. I had called when I made the appointment and was told that if I waited in person the time would likely be closer to 2 hours. At 12:10 I got a text message saying the inspection results were ready. I immediately got another text message saying I could pay and "I will text/call to notify you when your vehicle is ready for pick up." The pay link didn't work very well and didn't have an itemized bill I could find, so I figured I would talk to my service person about it. About 12:45 I started wondering why it was taking so long. I got up and saw my car outside. I asked the cashier if it was done, she got the paperwork and said my service person had gone to lunch. I was really surprised and frankly unhappy I was abandoned like that. The whole experience seemed really unprofessional to me.
7/14/2023
Joanna Y. VERIFIED CUSTOMER
David went over the work to be done on my car in very detail.
7/14/2023
Pirooz B. VERIFIED CUSTOMER
The service was timely and l appreciate when the car is all clean and tidy. Randall the service advisor was very responsive and respectful of all the required repairs.
7/14/2023
Margit H. VERIFIED CUSTOMER
Fred is and was
A Service Man anybody would like to meet;)
He explained what was being done I the service ,
I thank you for him and for his service
Margit H
7/14/2023
Chiang Sheng. VERIFIED CUSTOMER
I will continue to come back for regular maintenance and repair
7/13/2023
Gautam P. VERIFIED CUSTOMER
George did a good job as usual.
7/13/2023
Ann T. VERIFIED CUSTOMER
very satisfied with my service and interactions with George Aguirre
7/13/2023
Wen-Kwei C. VERIFIED CUSTOMER
Rear trunk door open/close is fixed and work fine, job is well done.
7/13/2023
Cheryl G. VERIFIED CUSTOMER
Alma was great. The fact that I waited three hours to discover the tire was not yet looked at was not up to usual standards. Alma was immediately on the problem when I asked.
Also the car felt very strange driving home ant tire pressure registered at 36to38psi as reflected on the report. Unfortunately the tires on my vehicle call for 32 psi. After reducing tire pressure to 32 psi the vehicle ride is as expected.
7/13/2023
Judith R. VERIFIED CUSTOMER
Well done in time I requested
7/13/2023
Pierre L. VERIFIED CUSTOMER
Very professional job well however windows could have been cleaner thank you for your service