Great service. Randy is very good at communicating with customers and providing advice as to what is going on and why. JBY
4/1/2026
Karen S. VERIFIED CUSTOMER
The actual service appointment was very smooth and everyone in the department was very helpful and friendly. Scheduling has been an issue for us both times though, the appointments were made for us by the dealer at the time we bought the car but neither of them actually made it into the system so when I called to confirm they didn't have an appointment for us and I needed to reschedule. I've been told booking an appointment through the app or online system also often has this result and it's better to call. So, ideally either this could be fixed or the option to book online should just be removed from the site if it's not going to actually make an appointment that way!
4/1/2026
Michael B. VERIFIED CUSTOMER
George listened to my needs and was very good about communicating while my car was being serviced.
4/1/2026
Amar M. VERIFIED CUSTOMER
The labor cost was nearly twice the price of the parts, which felt a bit steep.
4/1/2026
Libby S. VERIFIED CUSTOMER
Every other time I've come in for maintenance, the car has been cleaned as a complimentary service automatically. I never had to ask. It was not cleaned this time nor was I asked if I wanted it to be cleaned.
It took much longer than usual. I brought in the car before 9 am and it wasn't ready until 3:30 pm. In the past, it's been ready typically around 11-12, and the latest before was 2 pm.
My dash cam was unplugged, which did not happen with previous maintenance appointments.
4/1/2026
Debbie A. VERIFIED CUSTOMER
Randy was great in explaining what the recalls were for. Team made the updates. Loaner experience was also good. Able to keep loaner until all work completed.
4/1/2026
Thomas H. VERIFIED CUSTOMER
David did a great job in advocating for my interests
3/31/2026
Elsie S. VERIFIED CUSTOMER
Efficient and helpful service from David Liss our service rep and the chauffeurs who took me home after I dropped off the Lexus for servicing and picked me up to retrieve the car after servicing. As well, the expert who re-connected my iPhone to the car GPS screen was very helpful.
3/31/2026
Michelle O. VERIFIED CUSTOMER
He kept me up to date on the status of the car. He also asked about my concerns and finished the car in a timely manner.
3/30/2026
Aidan B. VERIFIED CUSTOMER
Benjamin was excellent and made the whole process painless and professional. Very satisfied.
3/29/2026
Zixuan F. VERIFIED CUSTOMER
Great advisor that handled what my car needed. Very friendly and extremely knowledgeable and easy to work with.
3/29/2026
Whitney L. VERIFIED CUSTOMER
Really appreciate the consistent updates on status of my service
3/28/2026
Michael R. VERIFIED CUSTOMER
This was the best experience I have ever had in the service department. Michael Kim was terrific. He welcomed me even though I didn’t have an appointment when I told him that I had a message on my dashboard about the problem. He was able to work out a export, for me because they needed to keep the car, took the car to the expert, and then stayed in constant touch with me, which I really appreciated. Thank you very much.
3/28/2026
Andrew P. VERIFIED CUSTOMER
all good
3/28/2026
Dmitriy R. VERIFIED CUSTOMER
Excellent service as always
3/28/2026
Sharon T. VERIFIED CUSTOMER
Michael was super friendly as always and very quick with service.
3/28/2026
Rahul L. VERIFIED CUSTOMER
Excellent service! A very reasonable approach to suggesting the required services but balancing it with the age of the car.
3/27/2026
Karen B. VERIFIED CUSTOMER
George is so great. Professional and super service. Thank you all so much, I'm so glad I brought my car here
3/27/2026
Layana S. VERIFIED CUSTOMER
David is a true professional. He made up for the previous service error and made sure my car got the service it required. He also has a good personality and relatable.
The woman ahead of me told me how much she liked David before she got in her car and left.
There were 2 very satisfied customers today!
3/27/2026
Mustafa M. VERIFIED CUSTOMER
Benjamin is reliable and friendly. One of the best at Redwood City.