Excellent service! The team is warm and considerate of your needs.
2/17/2026
Lisa P. VERIFIED CUSTOMER
Kept me updated
2/17/2026
Sue M. VERIFIED CUSTOMER
Superb service.
2/16/2026
Catherine L. VERIFIED CUSTOMER
David was wonderful. The service took much longer than expected but he was honest, apologetic and took accountability which is refreshing and appreciated
2/15/2026
Richard K. VERIFIED CUSTOMER
Always impressed by the quality and courtesy of the service team at Putnam Lexus!
2/15/2026
Shuling Y. VERIFIED CUSTOMER
This is my first service received since I bought the car last October, I am very glad that you vacuumed and washed my car. Thank you very much.
2/15/2026
Lucy L. VERIFIED CUSTOMER
Randy is always customer oriented, providing me excellent support!
2/15/2026
Pedro M. VERIFIED CUSTOMER
Randy is an exceptional professional. I appreciate the thoroughness and comprehensive nature of the service. He treated me with the utmost respect and made me feel valued and welcome.
Thank you,
Pedro M
2/15/2026
William A. VERIFIED CUSTOMER
Everything was great! Ben was great as usual!
2/14/2026
Maria N. VERIFIED CUSTOMER
Randy is a great service advisor and bends over backwards to make the experience a pleasant one.
2/14/2026
Karen W. VERIFIED CUSTOMER
Michael Kim is a wonderful service manager. He communicates very clearly and he’s very friendly. He’s very knowledgeable and helpful. I appreciate that he communicates frequently. Thank you for a wonderful experience.
2/14/2026
Lyudmila S. VERIFIED CUSTOMER
I prefer communication though the phone, to get more explanations.
2/14/2026
Barbara R. VERIFIED CUSTOMER
Just a few very small things. I wish the automatic settings I have in my car would be reset the same way I had them when I get my car back. Mirrors reset to automatic same choice (moving in parallel to car after parking) . Air conditioning set as customer had it. Overall the service is excellent. The staff is exceptionally courteous & helpful . Thank you for getting rid of the former manager ( sales , I think)He was incredibly rude. I had hoped my car was going to be washed, This was a recall appt
2/14/2026
Naser S. VERIFIED CUSTOMER
Michael and team dis an amazing job on the car. They really care for the customer and helped me get a thorough service. Exceeded expectations!
2/14/2026
Thomas S. VERIFIED CUSTOMER
Randy was great!
2/14/2026
Nancy S. VERIFIED CUSTOMER
Thank you David for fitting me in today.
2/14/2026
Steven C. VERIFIED CUSTOMER
The windshield was dirty. Randy told me specifically he would clean it. I cleaned it with a solvent when I got home. I would have appreciated some comment…for example, Randy telling me they tried and failed.
2/13/2026
Karen F. VERIFIED CUSTOMER
Not pleased my extended service contract was not known before I arrived and I was initially given a bill for service. I had to explain there should be no charge - and I shouldn’t have to explain. Was also told I would be receiving a phone call later in the day with a status update on my vehicle. Instead I received a text that read: Update: Karen, your car is in good hands. I'll let you know when your car is ready! Eda G Waylonis.