Randy is excellent! He was able to schedule the service the next day, had a loaner car ready for me and kept me informed about the progress of the service and the testing of the electrical problem. Once diagnosed, the service was quick and efficient.
Randy is a pleasure to work! Treat him well!
4/10/2026
Evan S. VERIFIED CUSTOMER
Thank you for doing a great job servicing my vehicle. I also appreciate your efficiency.
Mariya
4/10/2026
Jerry G. VERIFIED CUSTOMER
Michael kept me well informed on the progress of the service.
4/10/2026
Judith M. VERIFIED CUSTOMER
David is always helpful and communicates every step of the way. I am grateful for his assistance and guidance, as well as the service I always receive at Putnam.
Unrelated to David, I was a little surprised when I picked up my car yesterday that it wasn’t washed. Is that no longer part of the service?
Thank you again for making the process seamless.
Judy Myers
4/9/2026
Kanako J. VERIFIED CUSTOMER
Nino was great. very professional, clear explanation, easy to speak to. I was happy to be assigned with Nino, please assign him again. Wasn’t really sure about David.
4/9/2026
Joy H. VERIFIED CUSTOMER
Michael was very attentive, and it made me feel my car got the best care and maintenance it can get.
4/9/2026
Mark G. VERIFIED CUSTOMER
George is always polite and the work was done on time
4/9/2026
Mary M. VERIFIED CUSTOMER
Great help to me. Excellent service—-helpful information and good troubleshooting! Thanks!
4/9/2026
Sherman A. VERIFIED CUSTOMER
David is the best!
4/8/2026
David S. VERIFIED CUSTOMER
Randy is terrific. Very helpful in arranging for a quick replacement of tire and checking out other problems with the car. He then discovered that when we had bought the tire we had insurance for such damage so he reverse the $300 charge and I paid 50. I’m very appreciative of this going out of his way to help terrific guy.
4/8/2026
Tara N. VERIFIED CUSTOMER
David explains the car conditions in details and the services. He also made services recommendations with clear reasons and timeline, that helped me to be confident with the services for the vehicle so that I can be at ease about the vehicle conditions during and until the next services visit. He's a great rep and I trust his advice! Thank you!
4/8/2026
Joel C. VERIFIED CUSTOMER
Michael is an excellent service advisor and the reason I use Putnam
4/7/2026
Yunge T. VERIFIED CUSTOMER
Very nice dealership. Responsive and efficient.
4/6/2026
William N. VERIFIED CUSTOMER
George was pleasant, and very good at explaining the work to be fone
4/6/2026
Libby S. VERIFIED CUSTOMER
Yes. Car was not cleaned during initial routine maintenance. Eda reached out quickly and offered free detailing, which I appreciated.
4/6/2026
Edward H. VERIFIED CUSTOMER
Thank you for getting the car completed ina very timely manner and for being able to have a loaner was a big plus.
Thank you
4/6/2026
Allan L. VERIFIED CUSTOMER
I have called the dealer with no response!! I can’t open my garage door….. help
4/5/2026
Anne G. VERIFIED CUSTOMER
Everything was done on time and to
Lexus’s usual high standard.