Randy Solomon is fantastic. Great service, very personable and efficient plus always gives great advice. I hope he never retires!
3/12/2026
Charlie Y. VERIFIED CUSTOMER
The advisor didn't tell me nor go over with me of the services will be performed on my car for the 5000 mile maintenances. And, advisor didn't ask nor inform me that there was a free dealer setting configuration could be performed after found out on the maintenance paper when picking up the car.
3/11/2026
Jonathon L. VERIFIED CUSTOMER
David is very thorough and attentive. His explanations are clear. He promptly returns phone calls and is very professional.
3/11/2026
Veena K. VERIFIED CUSTOMER
George is very knowledgeable. He always does a good job when ever we make appoint regarding our car. Really appreciate what he does.
3/10/2026
Angelica B. VERIFIED CUSTOMER
Thank you Greg for helping me. I appreciate you listening to me and explaining things.
3/10/2026
Mike L. VERIFIED CUSTOMER
Everything went as planned. Thanks!
3/8/2026
Diane F. VERIFIED CUSTOMER
Your team at Lexus Redwood City goes above and beyond
My friends had informed me of the service at your dealership
I have always in the past owned Mercedes or BMW
This is my first Lexus
Your service department still lives up to a fabulous reputation
3/8/2026
Marilyn A. VERIFIED CUSTOMER
George took care of the service for two of my cars. I am completely satisfied with the service I received. Thx you George!
3/8/2026
Elena Z. VERIFIED CUSTOMER
Randy, Thank You for the great service!!
3/7/2026
Weirong L. VERIFIED CUSTOMER
It is convenient
3/7/2026
Marilyn A. VERIFIED CUSTOMER
George was my service advisor two days in a row for my two cars. Everything was done to perfection. Cars cleaned, Uber ride worked out to get me home and back, and I am happy!
3/7/2026
Amy S. VERIFIED CUSTOMER
Thank you Benjamin for staying in constant contact and keeping me updated on my cars status. Fantastic job! Thank you!!
3/6/2026
Michael J. VERIFIED CUSTOMER
As usual the team headed by Ben was fantastic..always has been and always will be. Thank you
3/6/2026
Sangram P. VERIFIED CUSTOMER
David went above and beyond. I would specifically request him to be my service advisor next time. He's a pleasure to work with.
3/6/2026
Linda M. VERIFIED CUSTOMER
David provided excellent customer service and is very knowledgeable.
3/6/2026
Layana S. VERIFIED CUSTOMER
I had not heard from him because he had a medical emergency. I called to find out when my car would be ready. No one called me to update me about service completion but I understand.
3/6/2026
Gordon Wu. VERIFIED CUSTOMER
Also I pleasure to have Michael assisting with service needed at Putnam Lexus
3/6/2026
Paul G. VERIFIED CUSTOMER
Safelite Glass subcontractor on a Safeco/Liberty Mutual OEM parts only insurance policy has been very painful to deal with. Michael Kim handled matters with grace and patience. That’s not easy to do. They are still being a pain and he is still keeping me informed about their foolish machinations. Even though I ended up paying for the repair out of pocket to get things moving, I have a properly repaired windshield with safety sensors aligned and calibrated. I don’t think that would have been possible without the dealer’s close cooperation and support. And both were furnished through Michael’s strong efforts.
3/5/2026
Maura J. VERIFIED CUSTOMER
Randy is honest and makes sure the job is done efficiently and since I was in the lounge he made sure I didn’t have to wait long .
3/5/2026
Rodney T. VERIFIED CUSTOMER
I have dealt with different dealerships for the past 45 years and there’s no better service agent than Randy. He’s sincere, honest, personable and professional. He makes you feel that he cares about his customers.