David was very pleasant and gave me all the necessary information.
5/3/2026
Leo L. VERIFIED CUSTOMER
Facility and maintenance seems fine. Customer interaction (from phone scheduling to service advisor to pickup) is poor. I am quite mild manners but interaction felt like I am a bother.
5/3/2026
James B. VERIFIED CUSTOMER
Michael is very nice and took care of our tire flat quickly.
Good to have a service guy who likes his customers and his job to make things right.
5/3/2026
Wenli W. VERIFIED CUSTOMER
Found scratches on my front bumper area after the service, Putnam tried to deny its wrong doing, and tried to suggest the scratches were there before I dropped my car, but videos taken by Randy couldn’t reveal such scratches, then they tried to pull the videos of my car entering the service area, didn’t show either. I asked if they can see the scratches by visual inspection, wouldn’t they take pictures and videos when I dropped it off? By falsely accusing me made the scratches myself is just worse on top of making the scratches on my car! Maybe you should install camera to monitor how my car was serviced as well! This was the second car I dropped off here for service and got scratched, last time was my ES350, too unreliable! I can’t trust my car here for services any more!
5/2/2026
James A. VERIFIED CUSTOMER
Great job!
5/2/2026
Lily R. VERIFIED CUSTOMER
Service good . My car was ready when I was told it would be ready. No complaints!’thank you.
5/1/2026
Aileen C. VERIFIED CUSTOMER
Michael was really exceptional. He was patient and helpful and answered all my questions. Honestly really appreciate him.
5/1/2026
George U. VERIFIED CUSTOMER
Absolutely the best service I’ve ever received for any product. Your service team is obviously being trained exceptionally well. Thank you.
5/1/2026
Daniel L. VERIFIED CUSTOMER
Appreciated Randy’s help and responsiveness
5/1/2026
Luba R. VERIFIED CUSTOMER
Michael is highly professional, very attentive, super intelligent and nice person.
5/1/2026
Elena L. VERIFIED CUSTOMER
Great working with Ben, thanks for looking for the correct wheel key
4/30/2026
Nita P. VERIFIED CUSTOMER
David was very professional and kind. He provided 1st class service and I am very impressed.
4/30/2026
Michelle R. VERIFIED CUSTOMER
Randy is always so helpful and knowledgeable! 5 stars!
4/30/2026
Gale T. VERIFIED CUSTOMER
Terrific service, as always!
4/30/2026
Junecorazon B. VERIFIED CUSTOMER
Excellent job.
4/30/2026
Carla D. VERIFIED CUSTOMER
Absolutely!!! Everyone is curteous and professional. Randy is great. I am glad he is a team member.
4/30/2026
Victorino L. VERIFIED CUSTOMER
My car was done way before the promised time. Great customer service from Michael
4/30/2026
Adam H. VERIFIED CUSTOMER
David is more like a friend. I trust him completely..
4/30/2026
Joseph C. VERIFIED CUSTOMER
Great stuff. Thanks. And Ben is awesome
4/29/2026
Mike W. VERIFIED CUSTOMER
Randy is always sincere and effective in his communications.
I am always impressed by his customer service!