George is always polite and the work was done on time
4/9/2026
Mary M. VERIFIED CUSTOMER
Great help to me. Excellent service—-helpful information and good troubleshooting! Thanks!
4/9/2026
Sherman A. VERIFIED CUSTOMER
David is the best!
4/8/2026
David S. VERIFIED CUSTOMER
Randy is terrific. Very helpful in arranging for a quick replacement of tire and checking out other problems with the car. He then discovered that when we had bought the tire we had insurance for such damage so he reverse the $300 charge and I paid 50. I’m very appreciative of this going out of his way to help terrific guy.
4/8/2026
Tara N. VERIFIED CUSTOMER
David explains the car conditions in details and the services. He also made services recommendations with clear reasons and timeline, that helped me to be confident with the services for the vehicle so that I can be at ease about the vehicle conditions during and until the next services visit. He's a great rep and I trust his advice! Thank you!
4/8/2026
Joel C. VERIFIED CUSTOMER
Michael is an excellent service advisor and the reason I use Putnam
4/7/2026
Yunge T. VERIFIED CUSTOMER
Very nice dealership. Responsive and efficient.
4/6/2026
William N. VERIFIED CUSTOMER
George was pleasant, and very good at explaining the work to be fone
4/6/2026
Libby S. VERIFIED CUSTOMER
Yes. Car was not cleaned during initial routine maintenance. Eda reached out quickly and offered free detailing, which I appreciated.
4/6/2026
Edward H. VERIFIED CUSTOMER
Thank you for getting the car completed ina very timely manner and for being able to have a loaner was a big plus.
Thank you
4/6/2026
Allan L. VERIFIED CUSTOMER
I have called the dealer with no response!! I can’t open my garage door….. help
4/5/2026
Anne G. VERIFIED CUSTOMER
Everything was done on time and to
Lexus’s usual high standard.
4/4/2026
Wen-Yin C. VERIFIED CUSTOMER
Good service
4/4/2026
Zachary S. VERIFIED CUSTOMER
Thanks for the amazing service!
4/4/2026
Judy C. VERIFIED CUSTOMER
David is very thorough, a good listener and I really appreciate him.
4/4/2026
Terri E. VERIFIED CUSTOMER
Mr. David M. Lisa is excellent and professional! Thank you!
4/3/2026
Yeh N. VERIFIED CUSTOMER
The 15K service plus a recall repair was a disaster: When I picked up my car, my invoice had the wrong license plate number, wrong mileage, and the car had “Need maintenance service” light still on. Only the VIN on the invoice was correct. I found these issues one by one afterwards. Finally George proposed to set up a second appointment and repeat the requested services. The issues of my car hopefully are fixed now. I do believe your dealership had a serious work flow tracking problem. As a loyal customer in the past 19 years, I always trust your services until this time.
Nan-Hsiung Yeh
4/3/2026
Ignatius T. VERIFIED CUSTOMER
Service was fine but not happy with the fact that my maintenance contract was not honored based on miles which was normally the case previously
4/3/2026
Bruce R. VERIFIED CUSTOMER
I filled out the post card, all good, and mailing back today
4/3/2026
Nita G. VERIFIED CUSTOMER
George did a great job helping us secure two new keys for the car.