Michael was very helpful and very genuine that he was very mindful in terms of what I needed for my car, VIP experience
4/13/2026
Alexander H. VERIFIED CUSTOMER
Michael Kim and team delivered excellent service and results, I would be happy to fill out the survey
4/12/2026
Robert L. VERIFIED CUSTOMER
Randy has always been very attentive to our service needs. Love him.
4/11/2026
Eva W. VERIFIED CUSTOMER
Excellent
4/11/2026
Mohamed I. VERIFIED CUSTOMER
Michael has been great every visit. Michael is honest and trustworthy which is why I come back. He explains the process and sets realistic time expectations for me to plan my day accordingly. The whole entire team from start to finish are amazing
4/11/2026
Ruth C. VERIFIED CUSTOMER
Thought I sent it! I hit SUBMIT several times… But I said that David Liz was over the top fantastic, as usual and your entire LEXUS staff is the reason I have stayed with LEXUS for the past 24 years! The staff never ceases to amaze me with how thorough they are, especially when I went in with so many problems yesterday plus my regular servicing… David even cleaned up this great that I had on the right hand side of my car… Long story but he is over the top incredible! Thank you so much!
4/10/2026
Renee W. VERIFIED CUSTOMER
Great job checking the car. Was surprised that no one thought to look initially in the trunk of the car though for the wheel key lock? Instead, tried to sell me the $80 key?
Also, was surprised to hear that my car was sold to me "from Stevens Creek" when I bought the used car right at Putnam Lexus...perhaps it had been transferred up here?
Either way, the final check of the car was all excellent.
4/10/2026
Divina D. VERIFIED CUSTOMER
Team George was prompt, efficient and courteous. Really satisfied with the service all the time with Lexus
4/10/2026
Susan B. VERIFIED CUSTOMER
I have been working with Benjamin for several years. I love working with him. He is proactive, very professional and kind. I continue to be impressed by all the knowledge he has on the products he services.
4/10/2026
Pat D. VERIFIED CUSTOMER
Greg was fabulous! He handled the situation with my Lexus.. Thank him please once again.
4/10/2026
Diane F. VERIFIED CUSTOMER
George always goes above and beyond to keep his clients happy
He is the best service advisor I have ever known
He knows me
He knows my car
And the whole staff is so friendly and helpful
Visiting Lexus makes me happy!!
Thank you so much
4/10/2026
Yuk K. VERIFIED CUSTOMER
Excellent service provided by David !!!
4/10/2026
Lisa T. VERIFIED CUSTOMER
Michael was super nice, kept me updated on the status, and had the vehicle ready earlier than promised!
4/10/2026
Jiaqi W. VERIFIED CUSTOMER
Very helpful, thank you
4/10/2026
Bruce B. VERIFIED CUSTOMER
Randy is excellent! He was able to schedule the service the next day, had a loaner car ready for me and kept me informed about the progress of the service and the testing of the electrical problem. Once diagnosed, the service was quick and efficient.
Randy is a pleasure to work! Treat him well!
4/10/2026
Evan S. VERIFIED CUSTOMER
Thank you for doing a great job servicing my vehicle. I also appreciate your efficiency.
Mariya
4/10/2026
Jerry G. VERIFIED CUSTOMER
Michael kept me well informed on the progress of the service.
4/10/2026
Judith M. VERIFIED CUSTOMER
David is always helpful and communicates every step of the way. I am grateful for his assistance and guidance, as well as the service I always receive at Putnam.
Unrelated to David, I was a little surprised when I picked up my car yesterday that it wasn’t washed. Is that no longer part of the service?
Thank you again for making the process seamless.
Judy Myers
4/9/2026
Kanako J. VERIFIED CUSTOMER
Nino was great. very professional, clear explanation, easy to speak to. I was happy to be assigned with Nino, please assign him again. Wasn’t really sure about David.
4/9/2026
Joy H. VERIFIED CUSTOMER
Michael was very attentive, and it made me feel my car got the best care and maintenance it can get.