Intake and service were great, the staff is excellent. I was annoyed at a company policy that stated a hole a fire blanket caused by rodents needed to be replaced at a cost of over $10,000 where a simple patch would fix it. I am not going to make an insurance claim for something that has no bearing on the function of the vehicle.
5/20/2026
Michael K. VERIFIED CUSTOMER
Good service, thanks!
5/20/2026
Amnon F. VERIFIED CUSTOMER
Personable, cared about providing good information. Excellent service.
5/20/2026
Kathy B. VERIFIED CUSTOMER
David was great to work with!!
5/20/2026
James I. VERIFIED CUSTOMER
Randy is truly an outstanding professional
5/20/2026
Chiang K. VERIFIED CUSTOMER
David provided great service recommendations. Really appreciate his help
5/20/2026
Thomas B. VERIFIED CUSTOMER
Michael K did a good job to manage my repair. Even called me back on his day off!
5/19/2026
Michael Sharilyn. VERIFIED CUSTOMER
We are extremely happy with the service we get from Putnam Lexus and especially David Liss our service advisor. David consistently makes us feel valued Putnam customers by giving us common sense solutions for our service needs for both of our Lexus cars we purchased from Putnam.
5/18/2026
Debbie A. VERIFIED CUSTOMER
Randy is excellent as always. Loaner vehicle staff were also great.
5/18/2026
Jack K. VERIFIED CUSTOMER
Randy was creative and accommodating and timely delivered the overall service that was requested. JK.
5/18/2026
Arun M. VERIFIED CUSTOMER
Excellent service by Randy as always.
Arun
5/17/2026
Carol M. VERIFIED CUSTOMER
Randy is always truly wonderful to us each time giving best customer service we’ve ever experienced compared to other dealerships!
The parts man is wonderful too!!!
5/17/2026
Souren F. VERIFIED CUSTOMER
I had an excellent experience getting my car fixed and wanted to recognize the outstanding service I received. From start to finish, the process was smooth, professional, and honest. The team took the time to explain everything clearly and made sure my car was repaired properly and in a timely manner.
5/17/2026
Michael E. VERIFIED CUSTOMER
I especially appreciated having the interior of my car cleaned before it was returned to me.
5/17/2026
Raisa I. VERIFIED CUSTOMER
I want to thank you, Michael Kim, for his excellent service taking care of my car
5/17/2026
Barbara B. VERIFIED CUSTOMER
All staff very helpful and polite. We are impressed with the cleanliness of your total facility! Great customer service!
Thank you!!!!
5/17/2026
Alla A. VERIFIED CUSTOMER
I know Benjamin for many years and he is very professional and always the excellent service!
5/17/2026
Ivonne V. VERIFIED CUSTOMER
Michael was great from start to finish. Friendly and professional. Answered all our questions and was very patient with us.
5/17/2026
Steven G. VERIFIED CUSTOMER
Randy was terrific (as was the woman -- I think it was Brianna who helped sync my phone ot the loaner car). The service was excellent and everything I had set up still worked after the software update. The car feels like new - somehow I am getting better electric miles than before the service.