David is the best. Helpful, knowledgeable, genuine and patient. Wouldn’t go to anyone else!
4/3/2026
Janet R. VERIFIED CUSTOMER
George is great.
4/3/2026
Maridee H. VERIFIED CUSTOMER
The best service ever!
4/2/2026
Kyle L. VERIFIED CUSTOMER
Amazing service! I was very impressed with all of the staff.
4/2/2026
Andrew D. VERIFIED CUSTOMER
Very helpful will come back
4/2/2026
Debra V. VERIFIED CUSTOMER
David was very thorough and patient and explaining everything that was going to happen to my car. The only thing I’m not happy with is the Lexus company itself because it has yet to fix the recall problem.
4/2/2026
Anna K. VERIFIED CUSTOMER
Great experience with Randy!
My car is running perfectly, and the shop was clean and organized. Five stars for excellent customer service!
4/2/2026
Avin P. VERIFIED CUSTOMER
I enjoyed how LOW PRESSURE and friendly he was. Being a sales guy I appreciated that. It’s always the rookies that want to pressure and upsell hard and burn a relationship with the customer. One of the main reasons why I stopped going to dealerships. Randy made an impact on the positive side.
4/2/2026
Mary G. VERIFIED CUSTOMER
David has always provided exceptional customer service every time I bring in my car for maintenance.
4/2/2026
Michelle K. VERIFIED CUSTOMER
Randy is always helpful. I'm Grateful that he is my advisor. He gets the work done and follows up always. I appreciate everything he does to keep me coming back. Thank you Randy. Mk
4/2/2026
Bruno E. VERIFIED CUSTOMER
I could not envision a more satisfying experience than the care and professionalism provided.
Bruno
4/1/2026
Deborah P. VERIFIED CUSTOMER
Had a very good experience at the service appointment. George was very professional and a pleasure to work with. Nice job!
4/1/2026
Draeger'S Supermarkets,. VERIFIED CUSTOMER
Thanks for the good service. Michael is a good rep.
4/1/2026
James Y. VERIFIED CUSTOMER
Great service. Randy is very good at communicating with customers and providing advice as to what is going on and why. JBY
4/1/2026
Karen S. VERIFIED CUSTOMER
The actual service appointment was very smooth and everyone in the department was very helpful and friendly. Scheduling has been an issue for us both times though, the appointments were made for us by the dealer at the time we bought the car but neither of them actually made it into the system so when I called to confirm they didn't have an appointment for us and I needed to reschedule. I've been told booking an appointment through the app or online system also often has this result and it's better to call. So, ideally either this could be fixed or the option to book online should just be removed from the site if it's not going to actually make an appointment that way!
4/1/2026
Michael B. VERIFIED CUSTOMER
George listened to my needs and was very good about communicating while my car was being serviced.
4/1/2026
Amar M. VERIFIED CUSTOMER
The labor cost was nearly twice the price of the parts, which felt a bit steep.
4/1/2026
Libby S. VERIFIED CUSTOMER
Every other time I've come in for maintenance, the car has been cleaned as a complimentary service automatically. I never had to ask. It was not cleaned this time nor was I asked if I wanted it to be cleaned.
It took much longer than usual. I brought in the car before 9 am and it wasn't ready until 3:30 pm. In the past, it's been ready typically around 11-12, and the latest before was 2 pm.
My dash cam was unplugged, which did not happen with previous maintenance appointments.
4/1/2026
Debbie A. VERIFIED CUSTOMER
Randy was great in explaining what the recalls were for. Team made the updates. Loaner experience was also good. Able to keep loaner until all work completed.
4/1/2026
Thomas H. VERIFIED CUSTOMER
David did a great job in advocating for my interests