Efficient and helpful service from David Liss our service rep and the chauffeurs who took me home after I dropped off the Lexus for servicing and picked me up to retrieve the car after servicing. As well, the expert who re-connected my iPhone to the car GPS screen was very helpful.
3/31/2026
Michelle O. VERIFIED CUSTOMER
He kept me up to date on the status of the car. He also asked about my concerns and finished the car in a timely manner.
3/30/2026
Aidan B. VERIFIED CUSTOMER
Benjamin was excellent and made the whole process painless and professional. Very satisfied.
3/29/2026
Zixuan F. VERIFIED CUSTOMER
Great advisor that handled what my car needed. Very friendly and extremely knowledgeable and easy to work with.
3/29/2026
Whitney L. VERIFIED CUSTOMER
Really appreciate the consistent updates on status of my service
3/28/2026
Michael R. VERIFIED CUSTOMER
This was the best experience I have ever had in the service department. Michael Kim was terrific. He welcomed me even though I didn’t have an appointment when I told him that I had a message on my dashboard about the problem. He was able to work out a export, for me because they needed to keep the car, took the car to the expert, and then stayed in constant touch with me, which I really appreciated. Thank you very much.
3/28/2026
Andrew P. VERIFIED CUSTOMER
all good
3/28/2026
Dmitriy R. VERIFIED CUSTOMER
Excellent service as always
3/28/2026
Sharon T. VERIFIED CUSTOMER
Michael was super friendly as always and very quick with service.
3/28/2026
Rahul L. VERIFIED CUSTOMER
Excellent service! A very reasonable approach to suggesting the required services but balancing it with the age of the car.
3/27/2026
Karen B. VERIFIED CUSTOMER
George is so great. Professional and super service. Thank you all so much, I'm so glad I brought my car here
3/27/2026
Layana S. VERIFIED CUSTOMER
David is a true professional. He made up for the previous service error and made sure my car got the service it required. He also has a good personality and relatable.
The woman ahead of me told me how much she liked David before she got in her car and left.
There were 2 very satisfied customers today!
3/27/2026
Mustafa M. VERIFIED CUSTOMER
Benjamin is reliable and friendly. One of the best at Redwood City.
3/27/2026
Robert K. VERIFIED CUSTOMER
Very professional service. I appreciate the loner card as well. Ben provide clear explanation of tech findings and repairs.
3/27/2026
Livius G. VERIFIED CUSTOMER
First time being assisted my Mr. Kim. He was incredibly helpful and went above and beyond. Will look forward to working with him on my next service. Thanks!
3/27/2026
Hakan C. VERIFIED CUSTOMER
Very well customer service so polite
3/27/2026
Robert B. VERIFIED CUSTOMER
Thanks Randy and to Putnam Lexus team for taking care of my car.
3/26/2026
Mike S. VERIFIED CUSTOMER
Randy was great and handled everything I needed.
3/26/2026
Ajay J. VERIFIED CUSTOMER
Ben was as usual very thorough and helpful…
3/26/2026
Jairo A. VERIFIED CUSTOMER
Benjamin Nino was above and beyond with his service. He was very honest and helpful. Is my first time and he made my visit better.