Jody made a stressful day extremely calming. This was my first time visiting Ford in Grapevine, since the location was less than 10 minutes from my office. With no appointment scheduled at 10 am,, I was able to drop my vehicle off with Jody, a shuttle was ready to drive me back to my office, as the Service Department checked my battery. Shortly before 3 pm, Jody called me with an update and also reminded me of other milestone I needed to be made aware of as it related to maintenance. I’m truly grateful for the customer service that exceeded my expectations.
8/14/2019
Robert D. VERIFIED CUSTOMER
Quality service. Enjoyed talking to the service coordinator. The service waiting area is very comfortable and people friendly.
8/14/2019
Dave L. VERIFIED CUSTOMER
Great support staff... Very knowledgible. Fast turn around.
8/14/2019
BETTIE H. VERIFIED CUSTOMER
Pete did a super job
8/14/2019
Edward D. VERIFIED CUSTOMER
Pete, was Great... !!! Thanks,
8/14/2019
Kelly T. VERIFIED CUSTOMER
Excellent communication...the best we’ve every received at a Ford dealership service!
8/14/2019
Matt M. VERIFIED CUSTOMER
I was in and out fairly quickly today with the spying made and he was able to help with a few questions I had
8/14/2019
Shawn T. VERIFIED CUSTOMER
Tyler was very prompt with his updates
That was very much appreciated
8/14/2019
Javier F. VERIFIED CUSTOMER
Thank you. Received good customer service .
8/14/2019
Mitch E. VERIFIED CUSTOMER
He’s great.
8/14/2019
Michael A. VERIFIED CUSTOMER
Very good service and very timely
8/14/2019
John K. VERIFIED CUSTOMER
Great service with excellent personal attention!!
8/14/2019
Zachary R. VERIFIED CUSTOMER
When I dropped off my truck for service, I was not initially told that it would be DAYS until it would even be inspected. I understand they were down a tech and there was a recall, but I would have taken my vehicle somewhere else right away if I had know how long it would have taken.
8/14/2019
Philip R. VERIFIED CUSTOMER
Pete is GREAT!!!!
8/14/2019
Dennis M. VERIFIED CUSTOMER
Ms. McPhail was very helpful with every aspect of my visit. I p was kept updated on repair progress and the vehicle looked very good when I got it back. She is an impressive representative of your dealership.
8/13/2019
Fernando M. VERIFIED CUSTOMER
Thank you for your text
8/13/2019
Shane T. VERIFIED CUSTOMER
Great service as always!
8/13/2019
SHANE T. VERIFIED CUSTOMER
The service from Bob was excellent as usual.
What wasn’t a pleasurable experience was that the fact that my wife’s key ring went missing from her car key. This didn’t just fall off it was removed by one of your staff. This key ring has great sentimental value to my wife and she was very upset that someone had the audacity to remove it. Bob searched high and low for it but to no avail. I’m positive that whoever stole it thought that the beaded giraffe key ring was so cool that they wanted it for them self. We are not impressed and it’s a terrible reflection on your dealership. This key ring was purchased in South Africa and it can’t be replaced. My wife and I have been loyal clients of Grapevine Ford for numerous years. Bob is the reason we come back.
This experience however has left a bad taste in our mouth.
Regards SHANE T
8/13/2019
Ronald C. VERIFIED CUSTOMER
Satisfied with Bridget service rep I don't believe they wash the car or vacuum or put dressing on the tires your car wash is a one-star if that besides that Bridget did what she said she would do