Bob is the reason I come to your dealership, if it wasn’t for him, I would be going somewhere else. He gives top notch service. I never have to wonder where my truck stands he is always informing Me with details.
Thank you
Dylan P
8/20/2019
Michael N. VERIFIED CUSTOMER
Professional. Courteous. Respectful of time. Thorough.
Enjoyed working with Pete.
8/20/2019
Michelle S. VERIFIED CUSTOMER
Tyler was very polite and attentive. Keep me updated about my car.
8/20/2019
Justin M. VERIFIED CUSTOMER
Very professional, great help.
8/20/2019
Michael M. VERIFIED CUSTOMER
My service representative was very nice and responsive, but your service dept needs some help with scheduling and turn around. I made an appt a few weeks out to bring my car in for a recall to be fixed. I was initially told you should be able to turn it around same day. 1 day, turned into 2, turned into 3, and finally I had to pick my car back up without the work being done. It would have been one thing if I had just showed up, but having made an appt in advance I expected you to have the time to do the work. At a minimum you should have called me the day before and pushed my appt out if you were that backed up. I have another appt and I’ve been assured it will be completed same day this time. We will see. Thanks!
8/19/2019
Oliver A. VERIFIED CUSTOMER
Thanks so much Tyler for an efficient work on my car. Really appreciate the fast service!
8/19/2019
Mark S. VERIFIED CUSTOMER
Great service!
8/19/2019
David S. VERIFIED CUSTOMER
I haven’t heard what is going on with my pickup so I have no idea if I’m satisfied.
8/19/2019
Gregory M. VERIFIED CUSTOMER
Have worked with Daren for over 5 years. He is consistent with providing 110% customer service... he’s an asset to Grapevine Ford.
8/18/2019
Jeff G. VERIFIED CUSTOMER
I was handed off to many different people when I arrived and had to explain why I was coming in about 4 times, the last being Josh. He understood my frustration with this bad start and he finished strong with first class customer service. I was very satisfied with his professionalism.
8/18/2019
Christopher C. VERIFIED CUSTOMER
Another great service from Pete.
8/18/2019
Joel H. VERIFIED CUSTOMER
Great customer service from service department every time !
8/18/2019
David I. VERIFIED CUSTOMER
Pete was great...very attentive and made sure everything went well and maintained good communication with me throughout the process.
8/18/2019
Davidtabatha H. VERIFIED CUSTOMER
Thank for everything!
8/18/2019
Shiela S. VERIFIED CUSTOMER
Finished early
8/18/2019
Kathie H. VERIFIED CUSTOMER
Bridget was wonderful to work with! Outstanding!
8/18/2019
Bob T. VERIFIED CUSTOMER
Comunication has improved dramatically.
Keep it up