Definatelly didn’t have their act together.
I was there @7:45 for my 8:00 oil change. Oil change took two hours.Car didn’t get washed.vacuumed but not washed. Service rep saw that it wasn’t washed. She said she would take it back to be washed. I didn’t have time for this. Thanked her and left.
9/15/2019
Julie P. VERIFIED CUSTOMER
Laura is so easy to work with and always helpful. You have a great employee!
9/15/2019
Partee D. VERIFIED CUSTOMER
Miguel was amazing. He made the service go like a dream. He was very informative, helpful, and courteous.
9/15/2019
David Y. VERIFIED CUSTOMER
Alfredo did a great job, best tech yet
9/15/2019
Denton S. VERIFIED CUSTOMER
Very excellent!!!! Thank you much!!!
9/14/2019
Felicia P. VERIFIED CUSTOMER
Rob was really nice
9/14/2019
Dan R. VERIFIED CUSTOMER
Andrew is an outstanding service representative. Really appreciate his professionalism. Always a pleasure to communicate with!
9/14/2019
Robert S. VERIFIED CUSTOMER
Service was prompt. All involved were professional and courteous.
9/14/2019
Cathy S. VERIFIED CUSTOMER
Bridget was exceptionally helpful and professional. Thank you Bridges!
9/14/2019
Balasubramanian M. VERIFIED CUSTOMER
Jason is very courteous and helpful ,
9/14/2019
Andree H. VERIFIED CUSTOMER
He’s always awesome!!
9/14/2019
G S. VERIFIED CUSTOMER
Josh did a great job in following through with the completion of the work. That I
Needed on my explorer. Thank you, Josh!!
9/14/2019
Marion L. VERIFIED CUSTOMER
Pete was the ultimate professional. I appreciate his attentive manner!
9/14/2019
Jack L. VERIFIED CUSTOMER
Bridget Aley and Grapevine Lincoln meet all my expectations.
9/14/2019
John C. VERIFIED CUSTOMER
Exceptional service
9/14/2019
Michael E. VERIFIED CUSTOMER
Alfredo rocks! Best service department by far!
9/14/2019
Phillip R. VERIFIED CUSTOMER
Laura Benavides did a fine job, my issue is with Ford. Why doesn't Ford provide loaner cars when a Ford vehicle is in for warranty/recall work? I scheduled my service appointment a week in advance, and yet, my truck was untouched for 5 days with no indication of when it might get worked on because Grapevine Ford, somehow, only has 1 transmission guy on staff. Is that standard practice? Lastly, the recall fix was applied, but it's that very fix that introduced problems with my truck's transmission. And, because it's a recall, I can't have the original programming reapplied. Every time I get in my truck it's an adventure, and that's not a good thing. And it's getting worse every day. Fortunately, another Ford dealership is working me in to assess the problems with my truck. Ford introduced this problem to my truck which affects my (and my family's) safety and yet Ford can't spring for free loaner cars for those affected.
Laura = :-)
Ford = :-(
Get your act together, Ford! And, thank you for your assistance and efforts Laura!