Josh was awesome, very helpful, courteous and professional!
9/18/2019
DONALD E. VERIFIED CUSTOMER
Will do.
9/18/2019
David B. VERIFIED CUSTOMER
Pete did a fine job. He’s definitely a “keeper.”
9/18/2019
Sayne H. VERIFIED CUSTOMER
Brian always very courteous and willing to listen/appointment made flexible /car completed within very reasonable time
Thank you
9/18/2019
IVAN R. VERIFIED CUSTOMER
Excellent customer service from Aaron and the rest of the staff in the service department
Also from the lady who took care of my loaner, I unfortunately can't remember her name but she was amazing as well
Made me want to go back for all my service in the future
9/18/2019
Beverly E. VERIFIED CUSTOMER
Bob went above and beyond for me. He is a great asset to your company.
9/18/2019
Bob L. VERIFIED CUSTOMER
Aaron did an excellent job. I apologize for not finding the
lug key in a timely manner. That prompted lots of phone traffic.
9/18/2019
Russ W. VERIFIED CUSTOMER
Cordial and professional service practiced by Pete throughout the service of my SUV. Thx Pete...
9/18/2019
Tony C. VERIFIED CUSTOMER
Appreciate the prompt and courteous service
9/18/2019
Theresa T. VERIFIED CUSTOMER
Pete delivers the highest professional first class customer service. He explained everything in detail to me before the service and after it was completed. I feel rest assured that I have a trusted advisor to take care of my car with just a phone call away.
9/17/2019
RYAN F. VERIFIED CUSTOMER
Josh was great! Great service.
9/17/2019
ANDY J. VERIFIED CUSTOMER
Robert was excellent. Overall great experience!
9/17/2019
Randy T. VERIFIED CUSTOMER
I had requested for the Zak Tek paint treatment be applied. It was not done and my truck was the same as I dropped it off and was not washed even though the bill of sale stated a complimentary wash.
9/17/2019
David W. VERIFIED CUSTOMER
Tyler was also very courteous and professional. Both he and Alfredo brought great credit to themselves and Grapevine Ford. Please acknowledge them for making a very expensive and frustrating repair a little bit more palatable. Please consider Tyler for a management position. He will continue to do great things for your dealership.
Respectfully,
David W
9/17/2019
James V. VERIFIED CUSTOMER
Aaron was great to work with and appreciated that he communicated well.
We did have an issue in picking up the vehicle on Saturday. My wife picked up the car and it took a while for someone to be able to point her to the cashier. After checking out, she was told to go find the car out in the lot by sounding the alarm. I know Aaron had arranged to have the car parked close to the doors, so my wife/son found the car easily but a little more guidance to a general area would have been helpful.
9/16/2019
Sabrina B. VERIFIED CUSTOMER
Horrible Handoff in service department. I will never return.
9/16/2019
Colin M. VERIFIED CUSTOMER
Excellent service thank you
9/16/2019
Kina A. VERIFIED CUSTOMER
Eddie S. Was great! He is always super helpful. Every time I come I make it a point to see him. He shows that he cares every time ????