Laura is a rockstar. I wish all the service writers had her work ethic and desire to help.
9/11/2019
Michael H. VERIFIED CUSTOMER
Bryan went above and beyond to help me understand the history and maintenance needs on my truck. He was awesome.
9/11/2019
Douglas W. VERIFIED CUSTOMER
Very professional, and well done.
9/11/2019
Robert P. VERIFIED CUSTOMER
I had my car serviced, and when I picked up the car and merged on to the highway it hesitated and almost stalled, and then it ran rough and then the engine light came on.
9/10/2019
Steve S. VERIFIED CUSTOMER
Excellent service
9/10/2019
Ty G. VERIFIED CUSTOMER
Bryan is awesome! Keep me updated throughout the whole process and communicates throughly. Couldn’t have asked for a better experience. I’ve had multiple service appointments scheduled through him and they have all been extremely professional.
Thanks again!
9/10/2019
Oscar T. VERIFIED CUSTOMER
He was very great with me. Got me in and out quick.
9/10/2019
Kathy P. VERIFIED CUSTOMER
Tyler was great!!
9/10/2019
Katherine H. VERIFIED CUSTOMER
Nothing to discuss
9/10/2019
Juan V. VERIFIED CUSTOMER
Ok
9/9/2019
Theresa B. VERIFIED CUSTOMER
I received a video of my truck on the lift. It appeared to have been dropped off of the lift and the techs we all laughing about it. I’m trying to get feedback from the Quick Lane employees to find out what happened to my truck that was so funny and needed videoing. Please let me know what happened.
9/9/2019
BROOKE M. VERIFIED CUSTOMER
He was very thorough and helped me figure out the issues with our car and get it expedited. thank you
9/9/2019
Brian A. VERIFIED CUSTOMER
Bad experience all around. Will bring my truck back in.
Furthermore, I have been looking at new trucks and I know where I will not be buying.
9/9/2019
Jon L. VERIFIED CUSTOMER
Alfredo and all the staff in the service center always go above and beyond
9/9/2019
Jeffery K. VERIFIED CUSTOMER
Thank you for taking care of our Navigator
9/9/2019
Tony S. VERIFIED CUSTOMER
Great job
9/9/2019
Matthew M. VERIFIED CUSTOMER
Bob was great
9/8/2019
Johnny M. VERIFIED CUSTOMER
Andrew Shannon was amazing. He communicated each day with me about my vehicle. His customer service skills exceeded my expectations and made me so thankful that I went to Grapevine Ford to service my car
9/8/2019
Maurizio T. VERIFIED CUSTOMER
Pete is excellent! Best treatment we have received in service! Will contact him directly to make sure he handles our service needs.