Bryan was great to work with. He kept me updated on my vehicle and went above and beyond to help me with a rental car for my daughter. Everything that needed to be fixed was fixed and Bryan helped to negotiate a cost that I could afford. I'm very grateful to Bryan.
12/18/2019
Sheldon K. VERIFIED CUSTOMER
The service department is excellent and my service writer Andrew Shannon always provides me with excellent customer service. Everything is explained upfront, service is done in a timely manner, my vehicle is washed and Andrew goes out of his way to ensure I am totally satisfied with my experience at Grapevine Ford. I trust my vehicle to them and I highly recommend them.
12/18/2019
Alvin A. VERIFIED CUSTOMER
Well done Andrew.
12/18/2019
Raymond F. VERIFIED CUSTOMER
Thanks for the professional, friendly and thorough service.
12/18/2019
Jeffrey G. VERIFIED CUSTOMER
Excellent service. Great attention to detail and great personal attention to me as I waited.
12/18/2019
Bettie H. VERIFIED CUSTOMER
Pete was great
He was helpful and knowledgeable
12/18/2019
James M. VERIFIED CUSTOMER
Great service????
12/18/2019
Inc. T. VERIFIED CUSTOMER
Bob, did a great job and in only one day!
12/18/2019
Jeff M. VERIFIED CUSTOMER
Best service ever, great rep for grapevine Ford and FMC
12/18/2019
William E. VERIFIED CUSTOMER
No comments at this time.
12/18/2019
Sheldon L. VERIFIED CUSTOMER
Great experience except for the area to get the loner cars for the day. That area is under staffed with only one person handling the customers. I recommend 2 or more associates handling this area.
12/18/2019
Reagan S. VERIFIED CUSTOMER
Pete is helpful and always keeps me informed
12/18/2019
Kaitlyn H. VERIFIED CUSTOMER
Pete was amazing!
12/17/2019
Scott P. VERIFIED CUSTOMER
Andrew Shannon did an excellent job supervising my repairs and has probably saved a Ford customer.
12/17/2019
NASH N. VERIFIED CUSTOMER
Pete is absolutely great, and a very friendly person to deal with. I live in Dallas and there is no doubt it’s worth the drive to go to see Pete and the team over in grapevine. Pete is knowledgeable, friendly, and Efficient. Makes me feel like I’m more than just a customer at a dealership! I would recommend to anyone and everyone.
12/17/2019
Robert H. VERIFIED CUSTOMER
We have been dealing with Mr. Hayden on all our Fords services since I bought my first Ford F-150 at Payton Wright Ford. He has always treated us right. Your lucky to have him on your staff. Thank you for all you do Daren. Bob Harvey
12/17/2019
JEFFERY F. VERIFIED CUSTOMER
The warranty repair of the block heater is not satisfactory; the plug is run to the wheel well! And, I paid to have a larger gas tank installed but the technician failed to reprogram the fuel gauge so it is now inaccurate.
I need these issues corrected!
12/17/2019
Jose M. VERIFIED CUSTOMER
Very good thank you
12/17/2019
Omar K. VERIFIED CUSTOMER
Great customer service
12/17/2019
William B. VERIFIED CUSTOMER
He did an excellent customer service and he went above and beyond my expectations