Alfredo is awesome. My oil change and tire rotation was completed in less than one hour. I would like to point out, once again, these surveys are complete **** because if I rate the experience anything less than outstanding, Alfredo gets blamed. No matter if it’s because Ford can’t engineer its way out of a paper bag or not. So, who ever is responsible for these surveys at corporate, Merry Christmas and GO **** YOURSRLF!
12/16/2019
OSCAR T. VERIFIED CUSTOMER
Pete Roshell is the best!! Also, Ruth Ann was very accommodating in securing a vehicle for me. Very friendly and professional!
12/16/2019
Brandie C. VERIFIED CUSTOMER
Mr Luna is very professional and would highly recommend his commitment to getting the resolutions. The mechanics are a joke. They are flipped and would not recommend the mechanics at Grapevine Lincoln. This is where the tail is waging the dog.
12/16/2019
Kevin B. VERIFIED CUSTOMER
Yes I was you have top quality guys
12/16/2019
Bryan G. VERIFIED CUSTOMER
I always receive great service at Grapevine Ford. Andrew provided a five-star level of service.
12/16/2019
Vicki O. VERIFIED CUSTOMER
Eddie ROCKS!!
12/16/2019
Eric S. VERIFIED CUSTOMER
It is always a pleasure working with Pete.
12/16/2019
Kourtney B. VERIFIED CUSTOMER
Already left review on Google
12/16/2019
Eddie M. VERIFIED CUSTOMER
Very great person EDDIE SAUCEDA , hopefully all the service advisor’s been like him, Thank you
12/15/2019
Jason S. VERIFIED CUSTOMER
Alfredo was extremely courteous and knowledgable.
12/15/2019
David S. VERIFIED CUSTOMER
It was a great experience, so much better than that with the dealer I bought it from ... I wish I had bought it from you all.
12/15/2019
Lisa C. VERIFIED CUSTOMER
Miguel did an excellent job of taking care of my car and keeping me updated regularly. He made the visit stress free. He was professional and always proved excellent customer service!! A+
12/15/2019
Jaime L. VERIFIED CUSTOMER
He was very professional, great knowledge and great surface.
12/15/2019
LARRY F. VERIFIED CUSTOMER
Pete has always been very efficient and helpful. When he had to be gone he left Ana with my vehicle and she was just as good as Pete.
12/15/2019
Teresa N. VERIFIED CUSTOMER
Pate is awesome! Please pay him a lot money so that he will stay at Grapecine Ford! He is the kindest service manager I have worked with at Grapevine Ford yet. Thank you Pete!
12/15/2019
James A. VERIFIED CUSTOMER
Andrew has my truck back to me faster than anticipated. Only suggestion is if your offering a complimentary wash, at least clean the wheels and tires. Truck looks weird coming out of the wash bay with filthy wheels and tires and the rest clean.
Other than that, no complaints
12/15/2019
Anthony C. VERIFIED CUSTOMER
Alfredo is great!!
12/14/2019
SHEMARRIONNA B. VERIFIED CUSTOMER
Laura was amazing but a guy named Jose worked on my car and my money was not in my console now the sign said not responsible for missing items but this was something that couldn’t be seen you had to dig for. I don’t appreciate my sons money being taken I would like to continue services with Laura but Jose cannot work ok my vehicle anymore.
12/14/2019
Carlos S. VERIFIED CUSTOMER
Overall customer service needs improvement .....couple of examples are: 1) cordial greetings and humble attitude towards the client (I felt being my presence in the department was an issue) 2) be mindful of customer’s current state (having a broken car makes it extremely difficult to go about working...when asked if dealership would offer a ride to rental place, I was told no shuttles were available...to learn later that the Lyft services were offered at no charge....
12/14/2019
Lance H. VERIFIED CUSTOMER
Yes. Josh took care of me.
If he wasn’t there I would not come to grapevine ford.