My youngest daughter recommended for me to take my car to Grapevine Ford for my oil change. I was very impressed with the Service Advisor Andrew Shannon. This gentleman was very informative and friendly. He listened to all issues and followed through. I would recommend him and Grapevine Ford to everyone I know. My eldest daughter took her car there last week with a different Service Advisor, and she too had a wonderful experience.
12/22/2019
Rebecca H. VERIFIED CUSTOMER
Thank you for making this a positive experience. I will definitely ask for you next time I need service.
12/22/2019
David T. VERIFIED CUSTOMER
Andrew is a complete gentleman and courteous. I appreciate him taking such good care of me. It began with a compliment of my truck, that I bought from you, to start things off on right foot.
12/22/2019
Salvador S. VERIFIED CUSTOMER
Waste of my time was told the truck would be ready in two hours I dropped her off at 9 o’clock I had a call back at 2 o’clock to check if it was ready and they told me they cannot do anything will not be coming back to this dealership worst customer service I’ve ever experience and I’ll top of that was told keys were only cost $200 ended up paying almost 400
12/22/2019
Laurence M. VERIFIED CUSTOMER
Ok
12/22/2019
Ben C. VERIFIED CUSTOMER
As always Alfredo was top notch! He always keeps me informed along the way and makes the process simple and easy.
12/22/2019
Lois V. VERIFIED CUSTOMER
Miguel was awesome! Great communication and got everything done- even something I hadn’t informed him of ahead of time
12/22/2019
Jeffrey W. VERIFIED CUSTOMER
Fantastic service from Andrew Shannon as always. He is kind ,responsive and very courteous.
Always a great experience to come into grapevine ford to get my routine oil change.
Look forward to my next visit
12/22/2019
Joseph S. VERIFIED CUSTOMER
1 of the issues was addressed and looks good. The remaining issues appear to have been ignored. I regret taking delivery of this vehicle in the state it was in. I will not make that mistake again.
12/21/2019
Jenny Z. VERIFIED CUSTOMER
Eddie did a great job. It was a very good experience.
12/21/2019
Chris S. VERIFIED CUSTOMER
Tyler was great. Professional, polite, knowledgeable. Super job. Thanks
12/21/2019
Frederick B. VERIFIED CUSTOMER
Daren Hayden is they reason that I bought my Ford. In my book, he is the jewel in your crown.
12/21/2019
Bill G. VERIFIED CUSTOMER
Thank you. I would appreciate an opportunity to elaborate on the excellent level of customer service I received
12/21/2019
Shehab A. VERIFIED CUSTOMER
Thank you and special thanks to Andrew Shannon
12/21/2019
Rodney W. VERIFIED CUSTOMER
Bob was a great guy
12/21/2019
Wrey M. VERIFIED CUSTOMER
Great service
12/21/2019
Mathew L. VERIFIED CUSTOMER
I got my vehicle back in a reasonable time and it was fixed right the 1st time. The price was a little off but that was EASLY taken care of!!! This was the first time that I was properly taken care of at this dealership!!! Josh was someone that I can continue to do business with!!! His partner that took care of me after he left was fantastic and gave my friend a flower that made her night!!! Thanks for everything!!!
12/21/2019
Michael M. VERIFIED CUSTOMER
Miguel was awesome kept me informed and made sure all of my concerns were handled.