Jason was a big help and kept me in the loop through out the whole process. Above and beyond customer service.
12/25/2019
Kai B. VERIFIED CUSTOMER
This was the worst detail job that I have ever gotten in my life. There was still dirt all over my wheels and bumpers. Then the interior Looked like it wasn’t even cleaned at all. I spent over 3 hours re-detailing my entire truck. I drove 45 minutes away after waiting 2 weeks for an appointment and am beyond unimpressed. I’m surprised your service department is even still in business when your competing against dealers like 5-star ford.
12/25/2019
MICHAEL E. VERIFIED CUSTOMER
Laura is the greatest! Customer service oriented and straight to the point!
12/25/2019
Walter C. VERIFIED CUSTOMER
Best service my F150 get with grapevine ford.
12/25/2019
Bryan H. VERIFIED CUSTOMER
I sent positive comments in the email survey
12/24/2019
Paul S. VERIFIED CUSTOMER
One scheduled service wasn’t performed. I was charged for services that were under warranty. The service took 3.5 hours, while I waited.
12/24/2019
Ami D. VERIFIED CUSTOMER
Bryan was very professional and the customer service he provided me was excellent.
12/24/2019
Dan D. VERIFIED CUSTOMER
Very thorough
12/24/2019
CARL T. VERIFIED CUSTOMER
He was great and very helpful
12/24/2019
M VERIFIED CUSTOMER
The only concern I have is the vehicle was not washed like it normally is when I bring it in.
12/24/2019
JACCI M. VERIFIED CUSTOMER
Grapevine Ford is the best service department ever!
12/24/2019
Brad D. VERIFIED CUSTOMER
Pete took care of me, Great service!! Thank you
12/24/2019
WILLIAM A. VERIFIED CUSTOMER
Already completed.
12/23/2019
Joseph G. VERIFIED CUSTOMER
Alfredo is my go to everytime I need service
12/23/2019
Gene M. VERIFIED CUSTOMER
Car runs and handles very well after service work
12/22/2019
JOHN P. VERIFIED CUSTOMER
Tyler provided excellent service. Thanks.
12/22/2019
James C. VERIFIED CUSTOMER
It took 4 days before my vehicle ever got seen by a mechanic but the assistant manager told me that my vehicle would be done in two days when I dropped it off for service. It took me calling several times just to get my vehicle looked at. When I would call Laura wouldn’t return my calls and give me any updates. I finally just drove up there and spoke with the manager over fleet just because he was the first person that I saw with a manager title on his door. Clarence did more for me in the five minutes that I spoke with him than anybody had done in 4 days. The guy is an awesome person but he seems to be the only one. I will definitely never advise anyone to take their vehicle there.
12/22/2019
Julie C. VERIFIED CUSTOMER
Only thing negative is since my truck is no longer under warrantee when I asked when paying if the work that was just completed was guaranteed I was told no and unfortunately I won’t know until summer I’d it was fixed completely.