Andrew Shannon was helpful and got me my truck back when I needed it
9/3/2020
CAROLYN T. VERIFIED CUSTOMER
Encounter was painless
9/3/2020
Corbie M. VERIFIED CUSTOMER
Miguel was super nice but the technician never reset the oil light so now I’m not sure if the oil was really changed, I had a check engine light on and this is the second time I’ve brought it in for this issue and once again the codes were reset and I don’t understand why it can’t or won’t be fixed instead it’s just reset
9/3/2020
Thomas B. VERIFIED CUSTOMER
Mr Zacarias was very professional in handling my concerns.
9/3/2020
Cynthia W. VERIFIED CUSTOMER
Daren was great in updating me on what was happening as they worked on my truck over 30 days
9/2/2020
DONALD M. VERIFIED CUSTOMER
When I called to set an appointment, no one was available to talk to me, they said someone would call me. No one ever did, I finally made an appointment on the Lincoln app on my phone the following day. The car was picked up on time by the valet, but when they called around 6 pm to say they were getting ready to return the car, we waited until 7:45 pm, finally got another call saying they couldn’t find a driver so they would need to keep the car overnight. When the car was returned, they had charged our credit card for the oil change even though we had purchased a service contract that covered all oil changes. I made sure to mention this when I made the appointment. When I called the dealership about this I spent 10 minutes on hold only to be told that no one was available to talk to me but they would give an “urgent” message to the service department to return my call. Still waiting for a call almost 24 hours later...
9/2/2020
KATIE W. VERIFIED CUSTOMER
Vehicle arrived before 10am. Had to call at 4:50pm to find out what was going on with the car. The recall repair had not even begun.
9/2/2020
Drew V. VERIFIED CUSTOMER
Didn't do what I asked and really didn't care to fix it after I explained it again... Very poor service I won't be back.
9/2/2020
Sharon A. VERIFIED CUSTOMER
Extremely pleased with the service I received today. Tyler was very helpful and I ask for him on my next visit.
9/2/2020
Connie K. VERIFIED CUSTOMER
Thank you
9/2/2020
Joe C. VERIFIED CUSTOMER
Exemplary attention by the service rep
9/2/2020
Don C. VERIFIED CUSTOMER
Car not fixed and no communication
9/2/2020
James A. VERIFIED CUSTOMER
Jody was great. She communicated well and kept me informed of the status of my repair. Excellent job
9/1/2020
Sally G. VERIFIED CUSTOMER
No exterior car wash ????
9/1/2020
Steve C. VERIFIED CUSTOMER
It would be great if we could get a return phone call instead of a generic text that has nothing to do with my vehicle
9/1/2020
John T. VERIFIED CUSTOMER
It was a good experience. Pete did a great jkb!
9/1/2020
Michael F. VERIFIED CUSTOMER
Will do. Ranking a 10
8/31/2020
DENIS M. VERIFIED CUSTOMER
I brought my Ford Escape in for a recall on my locks. Jody Mcphail took care of me....She was awesome!! Super friendly, kind, caring & above all great Custer service!!! She met me at my arrival time when I dropped off my car, & kept me up-to-date on text messages when my car would be ready to pick up, she did such a good job at what she does! Especially being a female!! I was surprised when I met her, because I’m always use to men working with cars! She’s got my 10 thumbs up! ???????? WAY TO GO JODY!!! It made my experience there at Ford really awesome!
Thanks so much,
Denise Mucci
8/31/2020
ADAM L. VERIFIED CUSTOMER
Thank you for the listening to my concerns and providing options for my car's service needs in addition to displaying great customer service.