Very happy with Bob. He is professional and extremely customer focused.
Thank you for having him as one of your service managers.
8/28/2020
Jim J. VERIFIED CUSTOMER
All was well. Very satisfied with Mr. Shannon.
8/28/2020
Hugo S. VERIFIED CUSTOMER
My visit with Jason was great! Definitely coming back to this location
8/28/2020
Thomas D. VERIFIED CUSTOMER
Great service as always
8/28/2020
Ken J. VERIFIED CUSTOMER
Bob is the reason I come back.
8/28/2020
Dave N. VERIFIED CUSTOMER
Job is excellent.
8/28/2020
Roger J. VERIFIED CUSTOMER
Aaron got things done on a couple of intermittent problems. And kept me up to date.
8/28/2020
Paul L. VERIFIED CUSTOMER
Jason was great will call him when I’m ready to add that supercharger
8/28/2020
Allison G. VERIFIED CUSTOMER
The car was brought in for a recall for the anti-lock breaking system. It is still not fixed. Anytime I park the car the park break comes on. This should not be happening. It was supposed to be fixed back in the spring when I brought it in but started acting up again.
8/28/2020
Roger S. VERIFIED CUSTOMER
Andrew was very helpful. Have not yet received a survey from Ford.
8/27/2020
Eric P. VERIFIED CUSTOMER
I was very happy with the entire event from scheduling to pickup and return of my vehicle.
8/27/2020
Jack R. VERIFIED CUSTOMER
Problem not resolved
8/27/2020
Allen C. VERIFIED CUSTOMER
Arron and Mark were very helpful and professional. They both provided outstanding customer service. My car was taken care of very well,
8/27/2020
Jack F. VERIFIED CUSTOMER
I’ll be honest, I have purchased 6 or 7 cars from Grapevine Ford going back to when it was Payton Wright. When I purchased my 2015 F150, the experience stunk. The finance manager was a putz and was condescending that I didn’t want to finance. I swore I wouldn’t buy another car or have service done at Grapevine Ford after that. I brought my truck back for service because a key had broken and I had to bring it to the dealer. Tyler was my service advisor. He was engaging, polite, his communication was stellar. I was very happy with my experience with Tyler and quite frankly I would do business again with Grapevine Ford be side of Tyler. I have already placed a deposit on a 2021 Bronco Wildtrak. Although I chose not to purchase through Grapevine Ford, I would now be comfortable taking it there for service.
8/27/2020
ASHLEY J. VERIFIED CUSTOMER
Taylor was an awesome service tech, can't wait to schedule with him again. Very helpful and sweet
8/27/2020
David K. VERIFIED CUSTOMER
Excellent as always!
8/27/2020
Bobbi R. VERIFIED CUSTOMER
I appreciate the work and assistance Jason provided. I would just ask he find a new way to refer to adult women. Being referred to as "Girls" is condescending and offensive. I'm almost certain he doesn't refer to men he is working with as "Boys". As a business woman and an adult female, I prefer being referred to by name.
8/27/2020
Sandy L. VERIFIED CUSTOMER
Andrew was very professional and pleasant to do business with. He even had a recall taken care of, that I didn’t know about. I will definitely call Andrew when I need help or service with my truck!! Thank Andrew!! Keep up the awesome customer service !!
8/27/2020
Dennis T. VERIFIED CUSTOMER
Simply the best! Daren Hayden serves wholeheartedly. Thank You!
8/27/2020
BLAIR B. VERIFIED CUSTOMER
Job well done. Andrew provided excellent quality service.