On more than one occasion I've texted and called trying to learn when my car would be ready.The car was dropped off 8/17 12:30 p.m. It's 8/21 9:10 p.m. and I have received no response to my questions.
8/22/2020
Jim H. VERIFIED CUSTOMER
Jason was great
Very satisfied with customer service
8/22/2020
Collyn S. VERIFIED CUSTOMER
I dropped my truck off like two weeks ago and it’s not looking like I’ll have it back until the end of next week. I understand there can be uncontrollable delays but the guys knew that the tracks for the passenger seat were going to be replaced since Memorial Day so it could have been ordered two months ago. And it hasn’t even been to the body shop. Several people could have dropped the ball but I’m trying to pick up chicks in my ford raptor And not a Ford Explorer soccer mom car.
8/22/2020
Jennifer E. VERIFIED CUSTOMER
Ok.
8/22/2020
William B. VERIFIED CUSTOMER
I will return for future service needs. Thank you Andrew. Bill and Tonya.
8/22/2020
Scott S. VERIFIED CUSTOMER
1000% (yes, one thousand) better than dealing with Kevin Magee!!!!
8/22/2020
Jan L. VERIFIED CUSTOMER
So glad Bob Leininger has moved back to the Lincoln service side. Its much more pleasant to deal with. I followed Bob to the Ford service side and he is only reason I stayed there. Thankfully he has made to move back to Lincoln ! He is always there with a smile and takes great care of my MKX. A pleasure to come into Lincoln Service and know my vehicle is in good hands!
8/22/2020
Steve T. VERIFIED CUSTOMER
You guys are always great!
8/22/2020
Stephen B. VERIFIED CUSTOMER
Alfredo treated me exceptionally well! Will continue to return and will recommend him to my friends.
8/22/2020
BILLY R. VERIFIED CUSTOMER
Cool dude
8/22/2020
LISA S. VERIFIED CUSTOMER
Pete is great!
8/22/2020
Valeria H. VERIFIED CUSTOMER
Excellent customer service. Politeness and patience is extremely important my family. Kudos to Jody on her work ethic.
8/22/2020
Michael P. VERIFIED CUSTOMER
Five Star Ford is 5 minutes from my house, but I drive 25 minutes to Grapevine Ford because of Aaron. He is focused, professional, courteous and gets things done. Aaron does not pressure - sell services on me (which would cause you to lose me as a customer immediately, BTW), but simply informs me, gives me a professional opinion and lets me decide. I appreciate that. You guys better pay him well, lest your competitors steal him away.!
8/21/2020
Jeffery M. VERIFIED CUSTOMER
Thx for now
So far all is well with the car.
8/21/2020
Lori L. VERIFIED CUSTOMER
Alfredo is great!
8/21/2020
Linda R. VERIFIED CUSTOMER
Always feel comfortable and assured that I will receive the quality service
I have always had from grapevine ford
Thank you team grapevine ford
8/21/2020
John M. VERIFIED CUSTOMER
It took a week before they were able to start working on my Ford. My car sat on their lot for a week after we brought the car in on the day we had a reservation. After that, the service was very good. In all, it almost took a month to repair my car.
8/21/2020
Michael B. VERIFIED CUSTOMER
Bob Leininger provided excellent advice and service. All aspects of the service were good. Thank you.
8/21/2020
Philip H. VERIFIED CUSTOMER
Jody provides us with excellent service.
8/21/2020
Haley H. VERIFIED CUSTOMER
From drop-off to pick-up, the service staff at Grapevine Ford was superb. I will most definitely be continuing to service my vehicle here.