Miguel was great. New to Texas and new to grapevine and he helped out a lot. Thanjs
8/17/2020
Thomas P. VERIFIED CUSTOMER
Timely suppprt and advice
8/17/2020
Laura C. VERIFIED CUSTOMER
Best service I have received at this dealership in years.
8/17/2020
MICHAEL S. VERIFIED CUSTOMER
Pete has great customer service!!
8/17/2020
Melinda M. VERIFIED CUSTOMER
Andrew did a great job getting me in and out
8/16/2020
Samir M. VERIFIED CUSTOMER
Excellent
8/16/2020
DIANE S. VERIFIED CUSTOMER
The very best Uber professionalisms
8/16/2020
Mike W. VERIFIED CUSTOMER
Aaron was great he stayed in constant contact and was very professional. My disappointment cam with pick up of the vehicle. After paying for the vehicle which took quite some time due to computer issues the cashier said that the car would be pulled around for my wife to get my wife waited outside for 15 minutes noticing that her car was parked with 2 other cars blocking it as she walked towards it she told a service runner that she had been waiting and that this was her car which was blocked and clearly had not been washed as the receipt said. She waited another 30 minutes just to get the car total time for pick up was 1 hour.
8/16/2020
Larry H. VERIFIED CUSTOMER
It is always a pleasure to interact with Andrew. His communication is complete and timely. At no point was I unclear of the status of our vehicle repair. He is the ultimate professional with a great personality and is always respectful.
8/16/2020
Stephen L. VERIFIED CUSTOMER
Went in for flat tire to be put back on and was told it would take 20min. It took about an hour.
8/16/2020
Robert V. VERIFIED CUSTOMER
yes I understand that Andrew Hanaan Cares to give feedback onwas taking care of my vehicle as a service actually assistant service manager which all of your service advisors are assistant service managers which is kind of weird but my vehicle wasn’t ready when he called me I had to reach out to the service manager because no one after leaving multiple messages with called me back and the service manager told me know he has to reach out to Kyle who rep to finish my process of getting my vehicle finished I am highly unsatisfied with the Grapevine Ford service it doesn’t seem like anyone would like to give customers a call back in a timely manner
8/16/2020
Susan H. VERIFIED CUSTOMER
Dodge is the Best run dealership. I plan to buy my next car here. I have a Ford Transit and will never go to the Grapevine dealership again. They don’t know what they are doing and wasted a lot of my time.
8/16/2020
Edward A. VERIFIED CUSTOMER
I was greeted and ocarina issue resolved in a timely manner. I was very satisfied.
8/16/2020
Collin C. VERIFIED CUSTOMER
Jody was an amazing help! One critique I would give is to the the service bay people more helpful. I parked my car in the service bay and stood next to my car in the service bay for 10 minutes before I went into some salesman’s office and asked him what should I do. He was able to help me and direct me to Jody. After that Jody was a great help! Obviously me waiting for 10 minutes has nothing to do with Jody’s great service. That being said policy needs to change and I should have never waited 10 minutes in the service bay for me to find someone to help me. This is my Fiancé’s car, I drove a BMW and I have never waited more than 30 seconds in a service bay, let alone 10 minutes.
8/16/2020
Marilyn T. VERIFIED CUSTOMER
I love all the communication Miguel kept with me. Thank you for your excellent service!!!
8/16/2020
Donald M. VERIFIED CUSTOMER
Great service as usual. Chris was on top of it. Thank you
8/16/2020
Jonathan K. VERIFIED CUSTOMER
The customer service is consistently outstanding.
8/15/2020
Leslie M. VERIFIED CUSTOMER
Pete did a great job the service was great and very timely thank you
8/15/2020
Steve E. VERIFIED CUSTOMER
Jody was great to work with. She kept updated of the entire process!!
8/15/2020
Jeff H. VERIFIED CUSTOMER
Great job. Very impressed with level of service! Thank you Aaron