Andrew was awesome and I am very pleased with the service. He explained to me in detail the results of the inspection on my vehicle’s suspension and told me what I could do to remedy the issue I was having. I have been here before with a different vehicle and y’all have always been great.
8/14/2020
George K. VERIFIED CUSTOMER
Grapevine has always been better than five star ford in north richland Hills. Keep up the good work.
8/14/2020
Gregg H. VERIFIED CUSTOMER
Ended up getting a second opinion on my AC system and turns out it was a simple $100 fix versus the $1500 repair I was initially told that I needed by Grapevine Ford. All it took was freon instead of an entirely new compressor that I was told I needed.
8/14/2020
Alizabeth T. VERIFIED CUSTOMER
Thank you Jody! You and your team were so helpful!
8/14/2020
Holly B. VERIFIED CUSTOMER
Robert was very nice and helpful.
8/14/2020
Nicholas P. VERIFIED CUSTOMER
Christopher was a personable and helpful associate. Thank you for helping me out the other day!
8/14/2020
Richard B. VERIFIED CUSTOMER
Andrew was great! He always makes sure that all questions are answered and I am satisfied with any concerns. He has been the best service agent that I have ever had in all my years.
8/14/2020
**** A. VERIFIED CUSTOMER
I am trying to confirm 100 percent but my wallet was in my truck, in the console. I forgot it there. It was no longer there when I got the truck back
8/14/2020
Rustin T. VERIFIED CUSTOMER
Pete was extremely helpful, courteous, professional, and punctual. I look forward to my next visit to Grapevine Ford.
Sincerely, Rustin T
8/14/2020
Jennifer S. VERIFIED CUSTOMER
Great customer service
8/13/2020
Ben P. VERIFIED CUSTOMER
Pete took great care of me. Excellent customer service. Would highly recommend.
8/13/2020
ALLEN C. VERIFIED CUSTOMER
I am very pleased with the fantastic service I received from my service manager Pete. My car looked outstanding like it was brand new. Thank you for the tremendous professionalism and service I received.
Regards
ALLEN C
8/13/2020
ALEX P. VERIFIED CUSTOMER
Chris did a great job. He’s the reason why I drive to Grapevine for service rather than going to McDavid Lincoln near my home.
8/13/2020
Sandra F. VERIFIED CUSTOMER
Everything was great. Thanks
8/13/2020
STEVEN W. VERIFIED CUSTOMER
I had a new car detail package in addition to normal service. The detail Kobe was done very poorly, but Miguel did a great job taking care of it. Excellent customer service from his end.
8/13/2020
MARK J. VERIFIED CUSTOMER
Tyler has always been great and trustworthy. He always goes above and beyond with customer service.
8/13/2020
Darrell B. VERIFIED CUSTOMER
I had an appointment at 10:30 to have my battery checked and tires inspected before leaving on a trip. Everything checked out fine except a nail in one tire. Vehicle was not ready until about 1:15. If I have a scheduled appointment I don’t think that I should have to wait that long. I was told that my vehicle didn’t get into the shop until 12:30. Why was there a two hour wait if I had a scheduled appointment?
8/13/2020
John C. VERIFIED CUSTOMER
Excellent Service Advisor who is great with customers
8/13/2020
Steven F. VERIFIED CUSTOMER
Jason maintains good communication, had an appointment to drop off, pick up was as scheduled. Very pleased.
8/13/2020
RAMON M. VERIFIED CUSTOMER
Excellent customer service! On time delivery and high quality service !!