He was great to work with. Went the extra mile in vacuuming out some debris in the back of my SUV, when he did not have to. That’s great customer service.
4/9/2021
LAURA B. VERIFIED CUSTOMER
Love Alfredo!!!!
4/9/2021
Michael M. VERIFIED CUSTOMER
Miguel is an excellent service advisor. I was very happy with everything associated with vehicle repair.
Thank you
Mike McCurdy
4/9/2021
Dennis G. VERIFIED CUSTOMER
Very satisfied. Aaron was very professional.
4/9/2021
Navith C. VERIFIED CUSTOMER
Very bad communication
Didn't have things setup before hand amd wasted my time
4/9/2021
BRYCE M. VERIFIED CUSTOMER
My vehicle was kept longer than it should have been, but that’s not a big deal. What surprised me is that I had a mini-detail done unsatisfactorily. I took effort to clear all compartments so that could be vacuumed/wiped out. This didn’t meet my standards. The cup holders are still dirty, the compartments were not cleaned, and the trunks was not vacuumed. There is actually mulch still in it from the week beforehand. That was a shock to me that it didn’t even get vacuumed. I do have pictures to validate if you have interest in reviewing. Overall, I expected more. That aside, the rest of the service was handled well.
4/8/2021
LILIANA R. VERIFIED CUSTOMER
Mark was very helpful, Thank
4/8/2021
Chris M. VERIFIED CUSTOMER
Great job.
4/8/2021
Randall M. VERIFIED CUSTOMER
Fantastic work!
4/8/2021
Mena G. VERIFIED CUSTOMER
Empathy is key to a great customer experience. Your agents and managers are missing this key and therefore their customer service mindset is absent! If you to continue being in business I highly recommend some EQ training to your staff!
4/8/2021
ARTHUR R. VERIFIED CUSTOMER
Always the best. Can depend on Darren to get the job done on time and correctly.
4/8/2021
Scott W. VERIFIED CUSTOMER
Please give me a call to adress the “park aid fault” issue. Thanks.
4/8/2021
Dwayne M. VERIFIED CUSTOMER
Tyler did an excellent job keeping me informed if I have to come back I will call him. Thank you Tyler
4/8/2021
Carrie M. VERIFIED CUSTOMER
Aaron was professional and polite, speaking to him made me confident that I chose the right dealership to assist me with the recall on my vehicle. The communication I received from him was very much appreciated. I felt like I was informed each step of the way! Moving forward we will only bring our vehicle to Grapevine Ford.
4/7/2021
KATHRYN F. VERIFIED CUSTOMER
I wish that the truck would have been done in the allotted timeframe, however the bed liner does look good
4/7/2021
GRAPEVINE DODGE. VERIFIED CUSTOMER
Miguel Luna is a true professional!
4/7/2021
BEN S. VERIFIED CUSTOMER
Pete was great, keeping me informed on the progress of the work being done and showed a genuine interest in me.
4/7/2021
Bob S. VERIFIED CUSTOMER
Good Job, Tyler took care of me and got me out on time, thanks